What are the responsibilities and job description for the Sales Service Representative position at Access Tech?
Company Description Access Tech is an information technology consulting firm that helps businesses make smart, cost-effective technology decisions. The team combines decades of experience in sales, engineering, project management, and customer service to tailor cloud, security, and network solutions to each client’s goals and budget. Rather than offering generic services, Access Tech acts as a virtual CIO, connecting strategy with implementation to improve productivity, manage costs, and reduce frustration. The company is a close-knit group of IT professionals who value working side by side with clients, focusing on long-term partnerships and practical solutions. Applicants can expect a collaborative environment that emphasizes problem-solving, client success, and continuous learning in a rapidly evolving IT landscape.
Role Description The Sales Service Representative is a full-time, hybrid role based in Portland, OR, with the flexibility to work from home part of the time. This role focuses on supporting clients through the full sales lifecycle by responding to inquiries, qualifying prospects, preparing quotes, and coordinating technology solutions with internal technical teams. Day-to-day responsibilities include managing client communications, tracking opportunities in CRM tools, scheduling and following up on sales meetings, and ensuring accurate documentation of contracts and service orders. The Sales Service Representative will collaborate closely with account managers and engineers to translate client needs into clear proposals, assist with onboarding, and help resolve post-sale service issues. The position requires consistent, professional communication, attention to detail, and a strong commitment to delivering responsive, high-quality customer service.
Qualifications
Role Description The Sales Service Representative is a full-time, hybrid role based in Portland, OR, with the flexibility to work from home part of the time. This role focuses on supporting clients through the full sales lifecycle by responding to inquiries, qualifying prospects, preparing quotes, and coordinating technology solutions with internal technical teams. Day-to-day responsibilities include managing client communications, tracking opportunities in CRM tools, scheduling and following up on sales meetings, and ensuring accurate documentation of contracts and service orders. The Sales Service Representative will collaborate closely with account managers and engineers to translate client needs into clear proposals, assist with onboarding, and help resolve post-sale service issues. The position requires consistent, professional communication, attention to detail, and a strong commitment to delivering responsive, high-quality customer service.
Qualifications
- Demonstrated skills in customer service, client relationship management, and clear verbal and written communication.
- Experience with sales support activities such as lead qualification, quoting, order processing, and CRM or sales tracking tools.
- Basic understanding of information technology services (e.g., cloud solutions, connectivity, security) or a strong willingness to learn.
- Strong organizational skills, including time management, task prioritization, and accurate record-keeping.
- Ability to work collaboratively with sales, engineering, and project management teams in a hybrid workplace environment.
- Comfort with remote collaboration tools (e.g., video conferencing, shared documents, ticketing or helpdesk systems).
- Prior experience in B2B sales, telecom, IT services, or related fields is beneficial.
- High school diploma or equivalent required; an associate or bachelor’s degree in business, communications, or a related field is a plus.