Job Description

Position Summary: The Call Center Operator is focused of patient centered care by performing a variety of clerical services to support departmental operations. These services include, but are not limited to, scheduling, registration, and receptionist activities with a primary focus on process improvement and patient satisfaction.

Essential Functions include but are not limited to:

• Is accountable for the daily administrative/clerical functions.
• Ability to schedule appointments from referrals received via fax, online, or ATC referrals for athletes.
• Ability to notify patients of upcoming appointments by completing reminder calls
• Assist with triage messaging
• Knowledgeable on the switchboard to be able to cross cover
• Fosters positive first impression by ensuring excellent customer service and phone etiquette
• Demonstrates proficiency in the use of computer and other office equipment
• Good interpersonal skills in establishing effective working relations with staff. 
• Ability to effectively train new staff members.
• Handling & protecting patient information.
• Promotes internal and external customer satisfaction.
• Builds and promotes a culture of service excellence and continuous improvement.
• Attendance: works as scheduled and is compliant with Attendance and Tardiness Policy.
• Perform all other duties as assigned.

Education & Qualifications:

• Required: High School graduate or equivalent  
• Preferred: Customer service experience or call center experience