Project Administrator, Operations

NOTE: The Project Administrator classification is eligible for a monthly bilingual allowance in the amount of $100 (equivalent to $46.15 biweekly). The department/agency will determine whether the language usage is sufficient to qualify for a stipend based on the results of a bilingual in Spanish assessment. 

Duties may include, but are not limited to, the following:

• Supervises, directs, and oversees a group of employees in one or more sections or programs within a department. 
• Serves as the lead technical representative for the oversight and administration of competitive bid transportation provider contracts.  
• Places particular emphasis on operational safety and participates in collision/incident review meetings and contractor safety meetings.
• Trains, evaluates, and coaches subordinate staff.  
• Analyzes the efficiency and effectiveness of paratransit operations at assigned contractor locations; works collaboratively with contractor’s General Manager and staff to ensure that the contractor is meeting Key Performance Indicators and that their performance meets the contract’s scope of work.  
• Assists with the development of scopes of work, contract amendments, operational bulletins, and policies and procedures. Evaluates contract proposals, contract amendments, and performance letters.  
• Maintains contract files.  
• Works collaboratively with Access Departments including Customer Relations, Procurement, and Accounting to carry out essential duties and responsibilities.
• Communicates policy changes and clarification to staff, contractors, riders, government agencies and social service agencies.  
• Reviews, interprets, and analyzes new and proposed contracts; and takes appropriate action to address performance issues; informs management of issues; and ensures contract compliance concerns are addressed.  
• Conducts annual performance reviews for assigned staff.  
• Conducts on-site visits at contractor locations and assists subordinate staff with on-site audits.  
• Contacts stakeholders for the resolution of customer issues.  
• Works with government and social service agencies.  
• Delivers presentations to, and engages with riders at, community meetings and public hearings.  
• Delivers presentations to the Access Community Advisory Committee (CAC), Transportation Professionals Advisory Committee (TPAC), Board Committees, and Board Meetings.
• Identifies opportunities to improve business processes and devise plans to implement these changes.
• Supports Access’ emergency response, through the Access Emergency Operations Center, during activation for an emergency or disaster.
• Completes special projects as directed, including but not limited to the development of policies, procedures, audits, operational bulletins, and operational analysis.
• Additional duties relevant to the position may be assigned.

Experience: Must possess at least two (2) years of paratransit operations experience; or 

Combination of Education and Experience: An associate’s degree with coursework in public administration or a field related to the area of assignment, or significant progress towards a bachelor’s degree, with 5 years of paratransit operations experience.

License/ Registrations:   

* *Successful applicants for this position will be required to obtain a copy of their driving record from the California State Department of Motor Vehicles before being appointed. A copy of your driving record must be presented at the time of your appointment. The license must not be suspended, restricted, or revoked. 

An applicant whose driving record shows two or more moving violations within the last two years will not be appointed. The Department of Motor Vehicles (DMV) driving history must be dated within the last thirty (30) days of the application processing period. A DMV record obtained via the internet or online will NOT be accepted.

• By the time of appointment, must have a valid Class C California Motor Vehicle Driver License.
• The license must not be suspended, restricted, or revoked. AN APPLICANT WHOSE DRIVING RECORD SHOWS MORE THAN ONE (1) DMV POINT VIOLATION WITHIN THE LAST YEAR, WILL NOT BE APPOINTED.
• Must be insurable under Access' vehicle insurance program (disqualifying factors include V.C. misdemeanors).

 Certificates: Completion of (or ability to complete within the first six months in the position):

• National Incident Management System (NIMS) ICS Certifications in the following courses:  100, 200, 300, and 700;
• Transit Management and Paratransit Certificate Series from the University of Pacific.

KNOWLEDGE, SKILLS, & ABILITIES 

Knowledge of:

• Principles, methods, and practices of public administration, business administration, and contract management.
• Project management practices and techniques.
• Paratransit operations.
• Pertinent federal, state, and local laws, codes, and regulations related to the area of assignment, such as the Americans with Disabilities Act (ADA).

Skill in: 

• Communicating technical information to staff, suppliers, contractors, or regulatory agencies, both written and verbally. Organization, accuracy, and time management.
• Standard business software, including word processing, spreadsheet, and database programs.
• Mathematical computations, such as fractions, percentages, ratios, and proportions to practical situations.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Recommending organizational process or policy changes.
• Operating a motor vehicle safely.

Ability to:

• Analyze and evaluate tangible and intangible data soundly and impersonally, identify alternative solutions, and formulate reasonable and effective conclusions
• Plan, assign, coordinate, and evaluate the work of assigned staff.
• Interpret, explain, and apply departmental policies and procedures, agency contracts, and pertinent federal, state, and local laws, codes, and regulations.
• Write reports, business correspondence, and procedure manuals.
• Collect data, evaluate situations, define problems or trends, establish facts, and draw valid conclusions.  
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Prioritize responsibilities and workload.
• Manage, direct, counsel, and motivate a group of employees (subordinate personnel).
• Effectively represent the department and the Agency in meetings with transit/paratransit agencies, community groups, external organizations, and other employees and also demonstrate sensitivity to persons with disabilities and the elderly. 
• Refined situational awareness when it comes to the political, economic, and social environment.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to walk and use hands and fingers to handle or feel.  The employee is occasionally required to stand and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.    

Mental Demands: While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret data; use math and mathematical reasoning; analyze and solve problems; learn and apply new information; perform highly detailed work on multiple, concurrent tasks; meet intensive and changing deadlines and interact with Access Services staff, customers, vendors, contractors, and the public.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:  

Noise Level: The noise level in the office environment is usually quiet or moderately quiet; at or below 85 decibels.
In the course of employment, employees may be required to travel to work sites or other locations such as a service provider or other contractor’s premises.
This may include limited exposure to outdoor weather conditions, or fumes or airborne particles from motor vehicles.

Note:  The statements herein are intended to describe the general nature and level of work being performed by employees to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, skills, or abilities required of personnel so classified.

Salary : $82,945 - $175,131