Operational Excellence (OE) Program Manager

Access Sciences Corporation is an employee-owned, mid-sized professional services firm specializing in information management, technology consulting, and managed services. Our headquarters is based in Houston, TX, with a satellite office in Baton Rouge, LA. At Access Sciences, we are committed to delivering quality and exceptional service. The diverse nature of our engagements creates challenging and rewarding opportunities for growth!

Position Overview

We are seeking an Operational Excellence (OE) Program Manager to help drive efficiency, quality, and productivity by leading continuous improvement initiatives. This is a hands-on role for someone comfortable rolling up their sleeves, understanding the organization's current state, and how to continuously improve to meet future state strategic goals and objectives. Key activities include:

• Evaluate existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
• Streamline processes and align business operations with strategic goals, working across departments to foster a culture of performance and value delivery for internal and external customers.
• Balance strategic thinking with day-to-day operational execution; understanding the big picture, interdependencies, and change impacts across all functional teams.
• Conduct company-wide training for internal strategic initiatives, leading employees to foster a culture of continuous improvement.
• Provide organizational change management support to enable the adoption of cultural shifts and adapting to new business models.
• Conduct quality assurance reviews and internal audits; verification and validation of adherence to company operating management system requirements.

Operational Excellence

Drives continuous improvement and innovation within the organization to optimize efficiency, enhance service delivery, and responsiveness to evolving business requirements.

• Acts as a liaison with senior management, when needed, to provide program initiative status updates and risk escalation.
• Plans and manages multiple internal strategic initiatives from initiation to completion (ranging from small to enterprise-wide) and prioritizes in an organized and efficient manner.
• Demonstrates the ability to develop, document, and roll out scalable processes and corporate governance structures.
• Evaluates current processes, conducts process-redesign workshops, identifies areas for improvement, and develops documentation from the ground up.
• Develops training materials from the ground up and is comfortable facilitating training in all-employee open forums.

Project Management Office (PMO)

Supports the PMO function by providing ongoing support for project governance (i.e., policies, processes, procedures, and guidelines).

• Provides oversight for the PM Community of Practice (CoP), guiding a team of Project Managers.
• Oversees project portfolio performance and project controls reporting; forecasting, budgets to actuals, timelines, resource management, risk management, tracking metrics (KPIs), and client satisfaction.
• Conducts business requirements gathering, analyzing, and documenting recommended fit-for-purpose business solutions, acting as a key link between business stakeholders, SMEs, and technical teams.

Corporate Governance

Develops and writes policies, end-to-end business processes, procedures, guidelines, standard operating procedures, and training manuals.

• Leads and manages the company-wide document and records management initiative.
• Manages the annual document and records lifecycle review process and version control for corporate governance documents.
• Understands requirements around the control of documents and records management.

Qualifications

Education:

• Business Management degree, or equivalent

Experience:

• Fluent with Microsoft 365 Suite and Microsoft Visio
• Smartsheet preferred
• Unanet is a plus
• 5 years with process improvement
• 7 years in program and/or project management
• Executing against PMO project lifecycle methodologies (fit-for-purpose, waterfall, and/or agile)
• Operating Management Systems
• ISO 9001

Skills and Abilities:

• Supervisory or lead experience
• Excellent written communication skills
• Excellent oral communications and presentation skills
• Excellent organization and stakeholder management skills
• Ability to work independently
• Comfortable working cross-functionally and influencing with and without authority
• Takes the initiative to learn and apply new skills and tools
• Ability to reprioritize, as necessary, while continuing to meet deadlines
• Critical and analytical thinking skills
• A problem solver and able to clearly articulate fit-for-purpose recommendations
• Exhibit calmness and empathy when resolving client or personnel issues
• Can manage other duties as assigned

License and Certifications:

• Six Sigma Green Belt (or higher) preferred
• PMP certification (or equivalent) preferred
• PROSCI (or equivalent) preferred

Requirements:

• Flexible and willing to work after hours and across time zones, as needed
• Must have reliable transportation
• Travel as needed
• Resides within 60 miles of the Houston office
• Hybrid work schedule, pending client requirements

Disclaimers

This description is intended to highlight the typical functions of the position; it is not an exhaustive list of all possible tasks or responsibilities that may be assigned or required. Other tasks may be assigned that differ from those outlined in the job description.