Lab Operational Excellence Specialist

Summary:

The Lab Operational Excellence Specialist plays a critical role in driving efficiency, quality, and scalability within our clinical genomics operations. This position supports the Clinical Genomics Interpretation (CGI) leadership team by implementing process improvements, monitoring and improving turnaround time (TAT), and ensuring documentation compliance across multiple sub-teams. The ideal candidate will have a strong understanding of genetic testing workflows, a passion for operational excellence, and the ability to collaborate across diverse functions and teams within the organization to achieve measurable impact.

Why Baylor Genetics?

• Work at the forefront of genomic medicine with a team of world-class scientists.
• Contribute to innovations that shape the future of personalized healthcare.
• Enjoy a collaborative environment that values expertise, growth, and impact.

Duties and Responsibilities

50% Turnaround Time (TAT) Monitoring & Reporting

• Track and analyze TAT metrics using Jira or similar tools.
• Develop dashboards and reports to monitor performance trends and identify areas for improvement.
• Collaborate with stakeholders to implement corrective actions and maintain compliance.

25% Process Improvement

• Partner with supervisors and team leaders to identify bottlenecks and implement continuous process improvement initiatives.
• Apply Kaizen, Lean, and Six Sigma principles to optimize workflows across teams.

25% Documentation Management

• Maintain and organize team documentation including standard operating procedures (SOPs), training records, and others, while proactively managing the documentation lifecycle to ensure timely updates, alignment with process changes, and audit readiness
• Coordinate with QM and supervisors to ensure documentation meets regulatory and internal standards.

Qualifications

Rank: Laboratory Operations Excellence Specialist – Clinical Genomics I

• Degree: Bachelor’s degree in genetics or equivalent; advanced degree holders encouraged to apply.
• 1 year of prior experience in clinical genetics or related field is preferred

Rank: Laboratory Operations Excellence Specialist – Clinical Genomics II

• Degree: Bachelor’s degree in genetics or equivalent; advanced degree holders encouraged to apply.
• 3 years of prior experience in clinical genetics or related field is preferred

Rank: Laboratory Operations Excellence Specialist – Clinical Genomics III

• Degree: Bachelor’s degree in genetics or equivalent; advanced degree holders encouraged to apply.
• 5 years of prior experience in clinical genetics or related field is preferred

Rank: Laboratory Operations Excellence Specialist – Clinical Genomics Sr

• Degree: Bachelor’s degree in genetics or equivalent; advanced degree holders encouraged to apply.
• 7 years of prior experience in clinical genetics or related field is preferred
• Certification in Six Sigma or equivalent programs is preferred

Experience desired at all levels:

• MB(ASCP) certification is preferred
• A foundational understanding of next-generation sequencing or molecular sequencing techniques is required
• Expertise in concepts of clinical medicine, genetics, genomics, and molecular biology
• Track record of high quality, leading process improvement projects to completion
• Experience in data quality assessment
• Excellence in reading/writing medical language; communicating genetic details effectively
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Proficiency with Jira is preferred

Competencies:

Quality Assurance, Analytical, Problem Solving, Technical Skills, People Skills, Oral and Written Communication, Teamwork, Organizational Support, Safety and Security, Dependability, Innovation, Adaptability

Physical Demands and Work Environment:

• Frequently required to sit, using a screen, keyboard, and mouse
• Remote work requires self-supplied home office and home internet
• Punctuality attending virtual and/or on-site meetings; frequently required to talk and hear