What are the responsibilities and job description for the System Administrator II – Long-Term Contract (Remote, W2 Only) position at Access Data Consulting Corporation?
No C2C or Visa Sponsorship
We are seeking a System Administrator II to support and maintain ROPS production applications and systems. This role is fully remote, long-term, and requires strong technical troubleshooting skills, excellent communication, and the ability to collaborate across IT, product, and support teams. The position also participates in a rotating after-hours on-call schedule, including key involvement during Month End Close (MEC).
Responsibilities
We are seeking a System Administrator II to support and maintain ROPS production applications and systems. This role is fully remote, long-term, and requires strong technical troubleshooting skills, excellent communication, and the ability to collaborate across IT, product, and support teams. The position also participates in a rotating after-hours on-call schedule, including key involvement during Month End Close (MEC).
Responsibilities
- Provide day-to-day support, maintenance, and monitoring for ROPS production systems.
- Troubleshoot application and system issues, manage tickets, and support ~30 business-critical applications.
- Execute application updates, middleware support, vulnerability remediation, and server upgrades.
- Oversee system performance, monitoring, alerting, backup processes, disaster recovery, and certificate administration.
- Develop and maintain technical and functional documentation, including downstream KB articles.
- Work with cross-functional teams (support tiers, product, QA, engineering, vendors) to improve processes and resolve issues.
- Identify opportunities to streamline or automate routine tasks and follow established change management processes.
- Ensure adherence to IT security policies and best practices.
- Participate in IT project work and other duties as assigned.
- 3–5 years of experience in a similar IT/system administration role.
- BA/BS in technology, business administration, or equivalent experience.
- Strong experience with:
- Windows OS, Active Directory, IIS
- Backups, Windows clustering, disaster recovery
- NTFS/share permissions, SFTP/FTPS, SSL/TLS
- 3-tier application infrastructure
- Monitoring/alerting tools
- VMware infrastructure
- Database connectivity troubleshooting
- Excellent written and verbal communication; highly detail- and process-oriented.
- Ability to work independently and manage multiple tasks simultaneously.
- Healthcare IT experience
- ColdFusion
- Dynatrace
- Microsoft Office Suite, Jira, ServiceNow, Confluence