What are the responsibilities and job description for the Delivery Operations Manager position at Accenture?
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
This individual will need a comprehensive understanding of operational requirements, performance drivers, and key challenges, along with a strong grasp of the client’s program goals, strategic priorities, and areas of concern.
As a key client-facing role, the Delivery Lead will serve as a critical liaison between our business support teams and the client, ensuring alignment across initiatives. The Delivery Manager will oversee the operational backbone of the program, ensuring the team has the tools, processes, reporting, and governance needed to perform at a high level. This role will partner closely with the Inside Sales Managers, Training, and Client stakeholders to ensure smooth delivery of the program, adherence to SLAs, and continuous improvement of workflows.
Role & Responsibilities
Managing a large sales delivery program, including customer success reps, sales managers, training, QA, Data & Reporting teams.
Collaborate with Accenture Global Client Leads and Account leadership to execute projects and drive global priorities.
Provide direction to Reporting team to identify Data Driven insights and help define initiatives that will drive program impact.
Drive Business Transformation & Continuous Improvement. Work closely with Business Transformation partners to prioritize initiatives, ensure accountability for execution and timelines, measure impact, and actively engage the client by communicating initiative/project focus& goals, help needed, timelines, and results.
Own weekly and monthly governance cadence: scorecards, dashboard reviews, KPI reporting, and executive readouts.
Maintain and continuously improve trackers (for SLA & KPIs).
Ensure data quality and alignment between client systems and Accenture reporting.
Help to maintain end-to-end process maps (account assignment, case handling, escalations, order flow).
Partner with IT/enablement teams to ensure seller access to CRM, telephony, and analytics tools is seamless.
Identify and implement process improvements to reduce friction for sellers and improve customer experience.
Support ramp-up activities: onboarding logistics, shadowing schedules, and training integration.
Basic Qualifications
Minimum of 5 years of experience in service delivery, sales operations, or program management.
Minimum of 2 years of client management or client engagement experience.
Preferred Qualifications
Excellent communication skills and comfort in presenting key findings to leadership level stakeholders. You should be able to clearly and concisely articulate performance of the Client team.
Strong analytic skills and Strategic problem-solving skills as you will be tasked to drive business impact for the Team.
Excellent project management skills with the ability to prioritize competing priorities and find synergies where they exist
Excellent stakeholder management with the confidence to push back when an ask is not aligned with the defined strategic priorities or out of scope for our teams
Agility and ability to quickly adapt to business needs
Proficient in Microsoft Office and Google Suite
Bachelor's Degree
This role requires you to work in the office 5 days a week in our Atlanta, GA office.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
This individual will need a comprehensive understanding of operational requirements, performance drivers, and key challenges, along with a strong grasp of the client’s program goals, strategic priorities, and areas of concern.
As a key client-facing role, the Delivery Lead will serve as a critical liaison between our business support teams and the client, ensuring alignment across initiatives. The Delivery Manager will oversee the operational backbone of the program, ensuring the team has the tools, processes, reporting, and governance needed to perform at a high level. This role will partner closely with the Inside Sales Managers, Training, and Client stakeholders to ensure smooth delivery of the program, adherence to SLAs, and continuous improvement of workflows.
Role & Responsibilities
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Salary : $87,400 - $266,300
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