Employee Relations Specialist

Position Summary:

The Employee Relations Coordinator supports the Human Resources department by assisting with the development, coordination, and implementation of employee relations programs, policies, and practices. This role helps promote a positive and productive work environment through consistent communication, fair policy enforcement, and proactive problem resolution.

Essential Duties & Responsibilities:

• Serve as the first point of contact for employee relations inquiries, ensuring issues are addressed promptly and confidentially.
• Support investigations of employee complaints, concerns, and allegations in alignment with company policies and employment laws.
• Assist in drafting documentation such as warning letters, performance improvement plans, and investigation summaries.
• Maintain accurate and confidential employee relations files, logs, and reports.
• Partner with HR leadership to support conflict resolution, performance management, and disciplinary actions.
• Help ensure consistent application of HR policies and procedures across departments.
• Conduct or assist in employee exit interviews and report trends or recurring issues.
• Support training initiatives focused on workplace culture, employee engagement, and policy compliance.
• Collaborate with HR, management, and leadership teams to recommend improvements that strengthen employee satisfaction and retention.
• Stay informed on employment laws, trends, and best practices related to employee relations and compliance.

Qualifications:

• Education: Associate’s degree in human resources, Business Administration, or related field required; bachelor’s degree preferred.
• Experience: Minimum of 3-5 years of experience in Human Resources, preferably with exposure to employee relations or compliance.
• Knowledge & Skills:
  • Strong understanding of HR policies, labor laws, and confidentiality standards.
  • Excellent written and verbal communication skills.
  • Ability to handle sensitive and confidential matters with discretion.
  • Strong organizational skills with attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficient in Microsoft Office Suite and HRIS systems.

Work Environment:

• Primarily office-based with occasional meetings or training sessions.
• May require occasional travel between locations.

Core Competencies:

• Integrity and Confidentiality
• Conflict Resolution
• Empathy and Professionalism
• Attention to Detail
• Communication and Collaboration
• Problem Solving