Account Manager

Position: Inside Sales / Account Manager

Location:
Racine County

Compensation Range:
$60,000 – $75,000 base salary
, depending on experience, plus
profit-sharing bonus
(no commissions)

Summary:

This Inside Sales and Account Management role supports a growing manufacturing organization specializing in job shop and fabrication work. The position serves as the
primary point of contact
for customers — managing orders, resolving issues, and collaborating cross-functionally with engineering, scheduling, and shipping to ensure accurate quoting, scheduling, and delivery. The role blends
customer relationship management, technical communication, and sales support
in a fast-paced environment.

Key Responsibilities:

• Serve as the main customer contact for order status, delivery updates, and technical inquiries.
• Prepare and deliver accurate quotes, pricing, and order documentation.
• Collaborate with engineering, scheduling, and production to align customer needs with internal capabilities.
• Manage customer issues such as delivery, returns, or credits with professionalism and urgency.
• Maintain accurate ERP records (Global Shop preferred) and monitor quoting activity.
• Support new business and account expansion opportunities while strengthening existing relationships.
• Mentor and train junior inside sales and customer service staff (Level I and II).

Ideal Background:

• 5 years
  of inside sales, customer service, or account management within a
  manufacturing or job shop environment
  (fabrication or plastics preferred).
• Proficiency with
  ERP systems
  (Global Shop a strong plus) and
  Microsoft Office
  .
• Ability to
  read blueprints
  and communicate technical information effectively.
• Strong written and verbal communication skills with a proactive, relationship-driven approach.
• Comfortable multitasking in a
  high-mix, low-volume
  manufacturing setting.

Salary : $60,000 - $75,000