What are the responsibilities and job description for the Customer Services Specialist position at Acara Solutions?
Are you a Customer Services Specialist who is looking to join one of the top companies within the Manufacturing Industry?
Are you looking to further your career and grow?
Do you have experience in customer relationship-related roles in a fast-paced environment?
If you answered yes to those three questions, then apply today!
Acara Solutions is seeking highly qualified candidates to work Hybrid with our client in Cary, NC. Interested?
Here's what you'd do:
- Acting as a customer service facilitator, the Customer Care Coordinator will partner with client customers, the Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities.
- This will ensure optimal operational availability of the customer's diagnostic and testing equipment for quality patient care.
- This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in completing highly variable work streams while reducing potential scheduling conflicts that delay resolution.
- They are accountable for delivering world-class customer experience by providing 24/7 support and are responsible for the timely and accurate scheduling of service events by adequately communicating and managing time-sensitive workloads.
- This role will report to the Americas Remote Services Center Technical Overflow Lead and be part of a team focused on customer success.
Here's what you'll get:
Hours: 40 hrs/Week. (1st shift).
Shift: 11 AM - 8 PM EST, Monday to Friday (3 days remote, 2 days onsite) After training, HM will work with worker to select 2 days working from home.
Length: Contract to Hire
Pay: $19.00 / hr.
Sound like a good fit?
APPLY TODAY - Email resume to: kruzickia@acarasolutions.com
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Required Skills / Qualifications:
- Associate Degree.
- Minimum 2 years of experience in customer relationship-related roles in a fast-paced environment.
- Minimum 2 years of experience in customer-facing roles, handling issues, de-escalating situations, and finding solutions.
- Minimum 2 years of experience in communicating ideas and rationale to internal teams and customers.
Preferred Skills / Qualifications:
- Problem-solving.
- Multi-tasking (retain department acronyms).
- Effective communication.
- Good communication skills.
- Adaptable to change.
- Positive attitude and passion for customer service.
- Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
- Excellent interpersonal skills, interact favorably with others, maintain positive relationships while working to resolve problems, and maintain high professional integrity.
- Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook).
- Excellent organizational skills with an ability to manage time and prioritize based on the impact and criticality of customer issues.
- Ability to professionally investigate and respond to requests promptly.
- Ability to think at a high level and apply business concepts.
- Experience to anticipate customer needs.
- A history of acting as a collaborative team player with cross-functional teams.
- Customer facing deescalation experience preferred
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Salary : $19