Director of Client Services

Job Summary

The Director of Client Services (DCS) will oversee the delivery of all direct client services, evaluate programs, and implement new services, as needed. The DCS will supervise case managers and review client folders for compliance. The DCS will be available to offer crisis counseling, as needed, and will maintain an active client caseload.

Minimum Qualifications:

Two years of paid post-master’s degree experience in a human services related field providing direct consumer services or case management/service coordination; one year of this experience must be in providing direct services to the target or waiver group to be served. Supervisory experience, management competence in program administration and planning.

Master’s degree in social work, psychology, counseling or rehabilitative counseling. Candidates with five or more years of supervising staff who work with high-need populations will also be considered.

Ability to work with people of diverse lifestyles required.

Prior experience working in an HIV service, HIV prevention, healthcare, mental health, or substance abuse rehabilitation program preferred.

Required Licenses/Certifications:

CDC counseling and testing certification, HIV/AIDS specific education.

Position Responsibilities:

Program Monitoring and Supervision

• Studies the effectiveness and suitability of client service policies, structure, and procedures and advises the Chief Executive Officer (CEO) of needed changes.
• Responsible for the supervision/evaluation of case managers.
• Provides staff with needed update and in-service necessary for providing services to clients.
• Responsible for the evaluation and implementation of all client services and programs. Advises the Chief Executive Officer of any necessary changes.
• Maintains written policies and procedures regarding client eligibility for services.
• Develops and maintains effective working relationships with appropriate agencies.
• Attends all staff meetings, unless excused by the CEO.
• Demonstrates an understanding and acts according to the policies and procedures of the agency.
• Continually seeks to expand the scope and depth of his/her responsibilities in consultation with the Executive Director.
• Implements, monitors and evaluates programs and services as determined by the Executive Director.
• Always observes the agency’s personnel policies as contained in the employee handbook.
• Models the philosophy of AcadianaCares, especially as it highlights the community-services orientation of the agency.
• Always maintains a professional image through conduct and dress.
• Always respects the confidentiality of client and staff information.
• Annually sets measurable personal goals in consultation with the CEO.
• Organizes duties and responsibilities so as to accomplish all tasks in a timely and efficient manner.
• Records and maintains logs of service units provided and submits the logs to the CEO on a monthly basis.

Medical Case Management

• Completes all duties of a case manager related to client services; maintaining a maximum caseload of 15 clients.
• Ensures that each client receives the maximum benefit from services provided by CARES and other agencies.

Non-Medical Case Management

• Maintain ‘on-call’ duty to be available for client emergencies.
• Will be available for crisis counseling and individual, group, or family counseling.
• Will be available to facilitate support groups.

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Supervisory: 2 years (Preferred)

Work Location: In person

Salary : $75,000 - $85,000