What are the responsibilities and job description for the Technical Support Representative II position at Acadian Total Security?
Acadian Total Security has an immediate opening for a full-time Technical Support Representative II to join their team in Lafayette, LA. This position is in-office , Monday-Friday. Job Summary: Utilizes interpersonal skills to assist the external and internal customers with their needs. Job Duties: Schedules service tickets. Troubleshoots service problems with customers via phone. Assists the Retention department with saving customers and accounts. Manages the main Acadian inbox by sending any