Public Safety Dispatcher

This position is located in Acadia National Park, in the Visitor and Resource Protection Division.

Qualifications:

* Requirements Continued *
Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

All qualifications must be met by the closing date of this announcement-06/09/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40 hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience.


To qualify for this position at the GS-7 grade level, you must possess at least of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-6 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or other emergencies/public safety related) dispatch operation in a complex environment (i.e. remote/urban environment, wildland fire, or other complex environments or situations); coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications. Your resume must include hours per week worked.

To qualify for this position at the GS-8 grade level, you must possess at least of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-7 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: provide dispatch and call taking services in a communications center that provides public safety (medical, law enforcement, search and rescue, fire or both emergencies/public safety related) dispatch operation in a complex environment (i.e. remote/urban environment, serves more than one division, unit, jurisdiction, and/or agency, or other complex situations); coordinate responses to emergency incidents by initiating response of personnel and equipment according to agency protocols and providing communication and logistical support to responders; operate computer systems such as but not limited to National Criminal Information Network (NCIC), National Law Enforcement Telecommunication System (NLETS), Computer Aided Dispatch (CAD), or similar systems that aid in public safety dispatching to run queries and document communications; review internal operating procedures and systems related to public safety to make recommendations or improvement; provide technical guidance, orientation, and training to new employees or lower level dispatchers. Your resume must include hours per week worked.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Responsibilities:

Duties will be developmental in nature when filled below the full performance level.

• Coordinate initial emergency response, evaluating incidents, soliciting all necessary information and applying judgement according to interagency guides, protocols and pre-plans.
• Receive and evaluate emergency calls, soliciting Information to initiate an appropriate response of emergency services personnel, acquiring critical information (law enforcement, fire, medical search and rescue, etc.) from the public and other public safety agencies.
• Use a variety of specialized computer programs such as NCIC (National Criminal Information Center), NLETS (National Law Enforcement Telecommunications System), and CAD (Computer Aided Dispatch) in the performance of dispatch duties.
• Manage all-hazard, interagency emergency communications - covering law enforcement, fire, EMS, SAR, and intelligence.
• Provide orientation, training, and leadership for new and lower graded public safety dispatchers, as well as taking leadership roles, providing quality assurance, and troubleshooting issues to accomplish tasks and roles required by other entities or agencies related to dispatching and for more efficient operations.

Acadia National Park in Bar Harbor, Maine, serves as the duty station for this position. Acadia National Park is located 50 miles southeast of Bangor, Maine, and 240 miles northeast of Boston, Massachusetts. Acadia National Park protects a landscape of rare scenic beauty. Acadia's mountains are the highest rocky headlands on the Atlantic shore of the United States, and the vistas from these mountaintops encompass forested woodlands, shimmering lakes, quiet marshes, bold rocky shores, and coastal islands. Surrounding the park on all sides, the ocean strongly influences the park's character. Visitation exceeds three million visits annually, with the highest visitation occurring in July through October.

Salary : $50,460