Assistant Manager, Academy Theaters

Department: Academy Theaters

Reports to: Associate Director, Academy Theaters

Job Type: Full-time ? Regular

Job Classification: Salaried (Exempt)

Workplace Location: Los Angeles ? Academy Museum, 8949 Wilshire, and Pickford

Summary/Objective

The Assistant Manager, Academy Theaters is responsible for delivering a premier theater experience for all Academy Theaters. This position will assist in the development of policies and procedures and help train the Theater Associate team. This will include ensuring seamless operations for every show and a best-in-class visitor experience.

Essential Functions of the Job:

• Collaborate with the Associate Director, Senior Managers, and Managers of Academy Theaters to develop and ensure that department systems, procedures, and practices support effective operations and excellent customer experience.
• Foster a welcoming, professional, and service-oriented environment for members, clients, vendors, staff, and guests.
• Train and manage all theater staff and coordinators, ensuring they are knowledgeable and responsible for the operation and maintenance of the Academy theaters.
• Ensure the theater facilities are in optimal condition for an exceptional movie experience, including the support spaces, tech spaces, and greenrooms.
• Oversee tech rehearsals.
• Manage daily operations, including floor coverage, breaks, and participating in annual performance reviews.
• Coach, provide feedback, and conduct individual check-ins.
• Manage theater experience challenges, concerns, comments, and complaints, including any seating, ticketing, or admissions issues.
• Communicate effectively with all levels of Academy Campus, inhouse projection staff, AV staff, guest event managers, Academy event staff, and engineers.
• Manage and update screening information into databases and attend meetings as needed.
• Inform theater staff of information relating to events, policies, procedures, or visitor issues.
• Lead daily team briefings to ensure a successful run-of-show for all screenings and events.
• Manage on-stage elements, including panels, talent movement, microphones, ASL interpreters, camera teams, and stage furniture.
• Lead productions by calling shows for all internal and external programs.
• Ensure team compliance with legal policies and procedures.
• Monitor and maintain theater accessibility supplies and equipment.
• Uphold the Academy standard for program excellence.
• Lead site visits and walk-throughs for Academy staff, external vendors, and clients.
• Act as a liaison between external clients and internal projectionists/AV team members.
• Other duties as assigned.

Supervisory Responsibilities:

• Supervise Theater Staff and the Coordinator, Academy Theaters.

Required Competencies:

• A high school diploma or equivalent certification of completion.
• A minimum of 3 years? experience operating a high-profile cinema or event venue.
• A minimum of 3 years? managerial experience and significant working knowledge of best practices to develop high-performing teams.
• Must enjoy working with the public and demonstrate friendliness, professionalism, enthusiasm, and a customer-centric approach.
• Knowledge of admissions, Mobile POS, and online ticketing systems.
• Proven effectiveness in planning, assigning, directing, motivating, and reviewing the work of employees.
• A strong sense of showmanship.
• A commitment to diversity, equity, accessibility, and inclusion.
• Flexibility to work evenings, weekends, and holidays as needed.

Preferred Qualifications:

• Museum, or other arts nonprofit experience is a plus.

• Knowledge of movie theater technology, lighting design, sound design, sound reproduction techniques, film, picture aspect ratios, and theater operations preferred.

Physical Demands:

• Ability to climb stairs, bend, squat, traverse stairways, and move moderately weighted items.

Work Environment:

• Primarily indoors at the Academy Theater venues, with occasional need to work outdoors managing lines.
• Occasional need to work in near darkness.
• Variable noise levels depending on programming, including occasional live music.

Travel:

• The percentage of travel time expected for the position is 10%.

Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture.

Hybrid Requirement: All Academy positions require a minimum of 2 days per week of in-person work at an Academy Location. Exceptions: Positions requiring daily in-person presence (ex., Front-line staff, staff who need to deal with materials on-site, etc.) and medical and religious accommodations approved by the Office of People & Culture.

Compensation: The expected salary range for this role is $68,640.00 - $70,304.00. The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis.)

Benefits:

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000 online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage

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