2026-2027 Lead Technology Assistant

LOCATION: Administration Office, 600 Edgewood Drive, Maumelle, AR 72113

Academics Plus Charter Schools, Inc. (APCSI) is seeking qualified applicants for the position of Lead TechnologyAssistant to fill a rewarding position supporting technology in K12 schools. Great retirement plan with Arkansas Teachers Retirement System.  Time off during Fall, Thanksgiving, Christmas/New Years and Spring Break, plus 4 additional holidays. Twelve days sick leave, two of which can be taken as personal days. Ten days’ vacation after the 1^st year of employment. Eligible for yearly attendance and merit bonus after the 1^st year of employment. Training and competitive pay offered, as well as potential for professional growth.

The ideal candidate for the Lead Technology Assistant position should have the ability to provide technical support in a responsive, helpful, courteous, and tactful manner leading to timely and appropriate problem resolution or escalation.

QUALIFICATIONS:   

• High School Diploma or GED
  Two Years of College Preferred
  Demonstrated field experience working with end-user
  technical support in a responsive, helpful, courteous, and
  tactful manner leading to timely and appropriate problem
  resolution or escalation.
  Ability to mentor, train and guide other associates toward the
  completion of work.
  Wide range of computer hardware and software experience
  in a networked environment and a willingness to learn new
  and emerging technologies as they are introduced to the
  schools
  Demonstrated knowledge and field experience with basic
  applications including word processing, spreadsheets, and
  databases
  Demonstrated field experience working with confidential and
  time-sensitive matters
  Demonstrated strong oral and written communication skills
  Demonstrated organization skills, with attention to detail

REPORTS TO: Technology Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain professional behavior, appearance, and work ethic to represent the
   school district in a positive manner at all times.
   B. Demonstrate effective customer service strategies to all district personnel.
   C. Maintain district computers and networks.
   D. Install new switches, servers, and applications necessary for day to day faculty
   and student access.
   E. Install new workstations, laptops, printers, and peripherals, preparing them for
   use; including recycling
   F. Provide first-response technical support for the district technology, including
   testing and troubleshooting workstations, laptops, mobile computers, printers,
   projectors, SmartBoards and peripherals;
   G. Install, test and troubleshoot software applications (instructional and
   administrative), being conscious of software requirements, license restrictions,
   and end- user needs
   H. Maintain personal and professional technology skills, keeping current with
   industry trends and bringing that knowledge forward for the good of the
   organization
   I. Manage the computer labs, keeping them ready for student use
   J. Help manage and coordinate online testing
   K. Manage and maintain accurate building technology inventory records and counts
   L. Cooperate and coordinate with other members of the technology program
   M. Communicate positively with students, parents, visitors and staff.
   N. Effectively and positively communicate orally and in writing
   O. Maintain a positive attitude and represent the school in a positive manner at all
   times
   P. Providing mentoring, training and guidance to subordinate personnel for the
   completion of information technology work essential for school operations.
   Q. All other duties as assigned
   
   

   WORKING CONDITIONS:

Mental Demands: Work with frequent interruptions; maintain emotional control under stress; maintain a clear focus on customer service; ability to communicate effectively (verbal and written)

Physical Demands: Repetitive hand motions; prolonged use of computer; frequent interruptions; moderate standing, stooping, bending, and lifting; ability to lift and carry 50 lbs. and to occasionally climb and stand on a ladder

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

Salary : $21 - $24