Outreach Worker

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion?  For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond.  We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Outreach Worker / Mobile Unit Driver plays a critical role in delivering community-based services to individuals experiencing homelessness, substance use disorders, mental health challenges, and chronic health conditions. The position is responsible for engaging hard-to-reach populations in a variety of community settings, supporting care navigation, and facilitating connections to medical, behavioral health, and social services. This position also includes responsibility for driving and maintaining a mobile health unit.      

KEY ESSENTIAL FUNCTIONS

Outreach and Engagement

• Conduct targeted outreach in neighborhoods with high levels of unmet need, including public spaces, encampments, transit hubs, and shelters.


• Build rapport with individuals facing housing instability or health disparities using trauma-informed, culturally responsive, and non-judgmental approaches.


• Provide accurate information on services and resources available within the organization and through community partners.


• Participate in community events and health promotion activities to increase awareness and service utilization.

Service Navigation & Client Support

• Facilitate referrals and warm hand-offs to health care, mental health, recovery, and housing services.


• Assist clients with service navigation, appointment scheduling, follow-up coordination, and completing required documentation.


• Accompany and transport clients safely to detoxification programs, medical appointments, residential treatment, and other essential services as needed.


• Maintain professional boundaries and ensure client confidentiality at all times.

Mobile Unit Operations

• Operate the mobile outreach vehicle during scheduled outreach hours, ensuring safety and proper documentation.


• Conduct routine vehicle safety checks, coordinate maintenance needs, and maintain logs as required.


• Assist in setting up and breaking down outreach stations, supplies, and mobile service equipment.


• Ensure the mobile unit is stocked with materials, outreach supplies, and patient resources.

Documentation & Data

• Accurately document all outreach interactions, referrals, and service activities using approved forms or digital systems.


• Adhere to all privacy regulations including HIPAA, and maintain high standards of data security.


• Support quality assurance, performance improvement, and program evaluation efforts through data collection and reporting.

Team Collaboration

• Participate in regular team meetings, trainings, and supervision.


• Work closely with peer navigators, clinical staff, and community partners to ensure coordinated care.


• Maintain effective communication with supervisors regarding field observations, emerging client needs, and program improvements.

REQUIREMENTS

• High School Diploma or GED required; associate degree preferred.


• A Valid NYS Driver’s License with a clean driving record is required.


• 1 years of experience in outreach, case management, peer support, or human services preferred.


• Familiarity with underserved communities, harm reduction principles, and trauma-informed practices (training will be provided).


• Comfortable engaging individuals outdoors and in mobile settings under varying environmental conditions.


• Ability to use smartphones, tablets, or laptops for data entry and communication.


• Bilingual (Spanish/English) preferred.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.