Banquet Captain

Voted the Best Hotel in Waco 2025 - join the award winning team at AC Hotel Waco!

***This position requires experience in Banquet events operation for events with 200 attendees.****

This position is compensated with a base wage of $12 per hour, and earns a share of the banquet gratuity. The estimated annual compensation is $62k-$70k.

Banquet Captain Job Summary
As a Banquet Captain, you will be responsible for overseeing and coordinating all aspects of banquet events. Your attention to detail and excellent organizational skills will ensure the success of each event.

- Coordinate with culinary, convention services, and clients to understand their specific needs and requirements
- Supervise banquet staff, including servers, bartenders, houseman, and support staff, to ensure smooth event operation
- Set up banquet rooms according to event diagrams, including tables, chairs, stages, dance floors, decorations, food service equipment, and buffet creation

-Responsible for using the CI/TY program to open banquet checks, input consumption information, obtain client's physical signature, and closing banquet checks

-Responsible for completing Banquet Reconciliation spreadsheet to ensure charges are accurately posted to the client's account

-Use Kipsu events mobile application for ease of communication with clients. Be responsive to the clients needs at all times
- Ensure that all food and beverages are prepared and served in a timely manner
- Monitor the quality of service provided to the clients and address any issues or concerns promptly
- Maintain inventory of banquet supplies and equipment, and coordinate with the appropriate departments for replenishment

- Keep all storage spaces clean and well organized for efficiency
- Train new banquet staff members on service standards and procedures
- Collaborate with the culinary team to create innovative menus and ensure food presentation meets high standards
- Oversee the breakdown and cleanup of banquet rooms after events

Key Skills
To excel in this role, you should possess the following skills:

- Strong knowledge of the food industry, catering practices, and hospitality management
- Experience in interviewing, hiring, and training banquet staff members
- Culinary background or understanding of food preparation techniques is a plus
- Ability to effectively manage time and prioritize tasks in a fast-paced environment
- Excellent communication skills to interact with clients, event planners, and staff members
- Proficient in cash handling procedures and ability to reconcile financial transactions accurately
- Exceptional customer service skills to ensure guest satisfaction
- Attention to detail to ensure that all event specifications are met

In AC Hotels’ view, attention to detail is the greatest form of generosity that can be offered to guests. AC Hotels is a stylish, edited experience that evokes harmony for the modern traveler. Associates, called Family Members, are able to thrive in a sleek environment and focus on what matters most to each other and guests.

Just steps away from the Silos and minutes from Baylor University, the AC Hotel Waco Downtown features 182 guestrooms, approximately 21,000 sq. ft. of Meeting & Event space. We are searching for a dynamic hospitality professional to join our team.

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Please describe your process in detail, from planning to execution, to ensure a successful event.
• By applying for the Banquet Captain position, you acknowledge that your schedule must be flexible, as it is based on the events for the week, and that you have full availability to work any day of the week.

Education:

• Associate (Preferred)

Experience:

• Banquet: 2 years (Required)
• Events management: 2 years (Required)
• Supervising: 2 years (Required)
• Hotel: 2 years (Preferred)

License/Certification:

• TABC Certification (Required)
• Food Handler Certification (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Waco, TX 76701 (Required)

Work Location: In person

Salary : $62,000 - $70,000