Executive Housekeeper

JOB SUMMARY:

The Executive Housekeeper will be responsible for maintaining the cleanliness of guestrooms, guest common areas, and back of house areas according to company and brand standards. They will manage the daily operations of the housekeeping and laundry teams while adhering to operating standards. Responsible for directing and inspecting the work of room attendants, laundry attendants, housepersons, and other assigned positions to ensure high levels of cleanliness standards and labor metrics are achieved.

The Executive Housekeeper will hire and train all housekeeping team members, manage performance, and ensure accuracy of all timekeeping and incentive programs for payroll purposes. They will ensure all equipment is in working order and employees are properly trained to use equipment and chemicals and departmental processes to ensure a safe and efficient working environment.

RESPONSIBILITIES:

• Schedule and direct the work of employees.
• Ensure processes and policies are in place and employee training is documented appropriately to ensure safe and proper utilization of chemicals and equipment.
• Develop and manage room cleanliness and deep cleaning programs to ensure compliance with brand and company standards.
• Responsible for the cleanliness of guest rooms, corridors, guest common areas and heart of the house areas through daily visual inspection and property walks.
• Review guest arrival reports to ensure special requests are accommodated.
• Proactively work with maintenance team to report and correct maintenance and safety concerns.
• Conduct monthly inventory of linens, terry and other supplies. Manage monthly procurement budget to ensure profitability and expense controls.
• Manage scheduling and work of team members to ensure productivity levels are achieved.
• Responsible for daily review of timecards and edits to ensure accurate payroll records are maintained for the department.
• Conduct annual performance evaluations of all employees.
• Conduct interview and selection of candidates for department.
• Manage lost and found process for hotel
• Ensure all safety training is complete. Ensure employees adhere to precautions and use personal protective equipment (PPE) for all chemicals as outlined on Safety Data Sheets (SDS).
• Comply with hotel security, fire regulations and all health and safety legislation.
• Assist other departments wherever necessary and maintain good working relationships.

Requirements:

• 2-3 years of housekeeping related experience at a management level.
• Previous hotel experience desired.
• Knowledge of MS office products (Outlook, Word, Excel)
• Ability to communicate clearly verbally and in writing.
• Ability to work varied schedule as necessary including weekends and holidays.

Physical Requirements:

• Ability to stand, walk, kneel, bend, stoop frequently and for prolonged periods of time as customary in a housekeeping role.
• Must be able to push/pull up to 75 lbs., lift and carry up to 25 lbs.
• Must be able to visually inspect guest rooms and public areas to ensure adherence to standards.
• Must be able to perform all work done in housekeeping area to provide demonstration in training.