What are the responsibilities and job description for the Custom Audio Tech Support position at Abt?
Abt Electronics has an immediate opening for the position of Custom Audio Support Representative. This is an in-house position (not remote) at our office located in Glenview, IL. We are a family-owned company that has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation, and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Custom Audio Support Representative to join our team. If this is you, we want to hear from you!
Primary duties include:
- Assist customers over the phone with their home electronics service needs
- Basic troubleshooting & tech support for consumer electronics
- Process returns & exchanges
- Create service tickets to document customers’ needs & dispatch techs to customers’ homes
Job Requirements:
- Basic operational knowledge of consumer electronics
- Strong computer skills
- Ability to take initiative & make decisions
- Approachable & outgoing personality
- Scheduling includes night & weekend hours
- Bi-lingual a plus
- In-person position
We offer our team members:
- Hourly rate starting at $24.00 or more based upon experience
- Yearly performance review
- Potential for advancement
- Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
- 401(k) (Charles Schwab) which includes a matching program
- Life & Disability insurance (Lincoln Financial)
- Generous Paid Time Off/Sick Pay Program
- Continued training & career development
- Employee discounts on all products we sell
- Performance-based bonus programs
Salary : $24