What are the responsibilities and job description for the Electronic Service Representative position at Abt?
Abt Electronics has an immediate opening for the position of an Electronic Service Representative. We are a family owned company that has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Electronic Service Representative to join our team. If this is you, we want to hear from you!
In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment. Primary duties include:
- Assist customers over the phone with their electronic service needs
- Basic troubleshooting & tech support for consumer electronics
- Process returns & exchanges
- Create service tickets to document customers’ needs & dispatch service techs to customers’ homes
- Assist customers with purchasing accessories, replacement parts & carry in repairs
Job Requirements:
- Basic operational knowledge of consumer electronics
- Strong computer skills
- Ability to take initiative & make decisions
- Approachable & outgoing personality
- Scheduling includes night & weekend hours
- Must be able to stand for long periods of time
- Ability to lift up to 75lbs
- Bi-lingual a plus
We offer our team members:
- Hourly rate starting at $18.00
- Yearly performance review
- Potential for advancement
- Medical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)
- 401(k) (Charles Schwab) which includes a matching program
- Life & Disability insurance (Lincoln Financial)
- Generous Paid Time Off/Sick Pay Program
- Continued training & career development
- Employee discounts on all products we sell
- Performance based bonus programs
Salary : $18