Training and Communications Specialist

Job Description

The Opportunity

As the Training and Communications Specialist, you will provide project-based administrative, coordination, and implementation support across the Social Security Administration’s Ticket to Work (TTW) Program beneficiary outreach, Employment Network (EN) recruitment, and EN training/ technical assistance activities. You will support outreach campaign execution, paid content delivery coordination, webinar and training logistics, documentation, compliance tracking, and reporting aligned with contractual requirements. You will also ensure that approved plans, materials, and events are executed accurately, accessibly, and on schedule. This position is contingent upon award of the project to Abt Global.

Core Responsibilities

Communications Support

• Support the coordination and delivery of approved outreach products, including website content, emails, blogs, videos, social media posts, and paid media assets.
• Assist with paid content delivery operations, including:
• Tracking campaign timelines and run dates
• Coordinating creative files, captions, and metadata
• Supporting documentation and approvals prior to placement
• Maintain outreach content calendars for blogs, social posts, GovDelivery messages, text campaigns, and paid media.
• Support text messaging campaigns by:
• Tracking opt-ins/opt-outs and engagement metrics
• Maintaining documentation related to TCPA compliance and privacy policy updates
• Assist with preparation, scheduling, and follow-up for outreach events, conferences, and job fairs as approved by SSA.
• Support the drafting, formatting, and posting of approved blog content, ensuring accessibility and version control.
• Maintain organized records of outreach activities, approvals, and performance metrics for reporting.
• Support end-to-end webinar logistics, including:
• Registration setup and tracking
• Speaker scheduling and coordination
• Agenda formatting and posting
• Captioning, accessibility checks, and platform preparation
• Support collection and reporting of required webinar data
• Support posting of approved webinar materials and summaries following events.
  
  

EN Recruitment Outreach

• Assist with EN recruitment outreach execution, including email campaigns, virtual events, and conference follow-up.
• Support maintenance of recruitment materials and instructions posted on the service provider website.
• Track and compile data on recruitment activities for inclusion in Monthly Contract Progress Reports
  
  

Training and Technical Assistance Support

• Support development and updating of training materials (slides, handouts, job aids, agendas) under staff direction.
• Assist with maintaining EN welcome packages, training resources, and web-based materials.
• Help track completion of mandatory EN trainings and escalate exceptions per defined processes.
• Assist ENs and training staff by coordinating materials and follow-up for remediation or refresher trainings.
  
  

Ongoing EN / VR / SSA Training

• Coordinate logistics for virtual and in-person training sessions:
• Calendaring and invitations
• Platform setup and testing
• Accessibility requirements (captioning, transcripts, relay info)
• Assist with preparation of agendas, presentations, and meeting materials for:
• Quarterly EN and VR meetings
• Payment-focused sessions
• AWIC and SSA-supported meetings
  
  

What We Value

• Bachelor’s degree or equivalent experience in communications, public relations, training, psychology, or related field
• Experience supporting training logistics, webinars, or outreach communications
• Experience supporting the development and management of paid social advertising strategies, including campaign setup, and performance tracking using platform analytics tools.
• Proficiency with Microsoft Office, collaboration tools, and virtual meeting platforms
• Strong organizational and coordination skills across multiple concurrent activities
• Comfort working with webinar platforms, Learning Management Systems, scheduling tools, and content management systems
• Position will require the ability to obtain Level 5 suitability screening (Public Trust Position Positions) with SSA (including fingerprinting).
  
  

What WeOffer

• We foster an environment where you can Thrive Your Way. Our innovativetotal rewardsprograms are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development.
• AbtGlobal Inc.is an Equal Opportunity employer committed to fostering aninclusivework environment. Abt provides market-competitive salaries and comprehensive employee benefits.
• This position offersan anticipatedannual base salary range of approximately$52,000to$59,000.Salary offers are made based on internal equity and market analysis.
• We are unable to provide employer visa sponsorship for this role.
• Disclaimer: Abt will never ask candidates for money in exchange for an offer of employment.
  
  

About Us

Abt Global is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Global is regularly ranked as one of the top global research firms and one of the international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.