Support Engineer(Local to MS)

Required Skills/Experience
Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These
requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will
NOT be presented to the manager for consideration.
Candidates must possess:

• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:

➢ Communication Manager 7.1.3
➢ Session Manager 7.1.3
➢ Call Management System R18ASAP
2
4. Scoring Method
Criteria Score Percentage Must equal 100%
Technical 60
Cost 30
References 10
➢ System Manager 7.1.3
➢ Work Force Optimization 15.2

• Experience with the following equipment:

➢ Avaya G650/450/430s
➢ Spira SBCs

• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

Candidates should be able to:

• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies

Preferred/Not Required
Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory
experience, WebLogic experience helpful, etc.
Preference will be given to candidates that possess the following:

• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting