Receptionist I

Essential Duties:

• Check patients in (greeting, taking temperatures)

• Checking paperwork (forms are complete and IDs are copied/scanned)

• Confirm patient information is entered into system (stuff for charts)

• Verify insurance eligibility

• Update patient status in Open Dental

• Collecting co-pays or balance due (based on OD records)

• Send paperwork (Text message, email, or Flex)

• Confirm schedules

• Make calls from Recall list for new appointments/no shows

• Making outbound calls

• Taking inbound calls

• Booking treatment plan appointment (Medicaid only) with patient at check out

• Booking next appointment

• Checking the general dental schedule to ensure eligibility of services, frequency/limitations, correct provider, and approvals.

• Interact with doctors (discussion of schedules)

• Understand PPO eligibility and plan description info for preventative services

• Explain to patients’ reason for the visit

• Talk to patients and begin reviewing basic treatment plans

• Works on assigned report (recall list, treatment finder, etc)

• Check and understand dental insurance with supervision

• Check and understand the schedule of different department schedules and services with supervision

• Make sure appointments have the proper approvals and treatment plans are signed

• Open and sort mail