Bilingual (Spanish) Medical Receptionist

Above & Beyond Pediatrics, LLC is a pediatric practice with locations in Waldorf and Upper Marlboro/Largo, MD. Our Largo office has just moved to a beautiful new location and we are looking for a long-term candidate with strong people-skills, exceptional phone and in-person etiquette, and excellent organizational and time-management skills. We also hope to attract someone with potential to grow within our company.

Our philosophy is that we believe in treating our patients like our own children and in being an important, but caring part of every parent’s care team. We also believe in acknowledging great work ethic and in uplifting our employees. Every employee is an invaluable part of our team. We are a work family and, if you believe you are a strong candidate and would be a good fit, we would love for you to consider becoming a part of our family.

We are currently hiring for the position of Bilingual (English-Spanish) Medical Receptionist.

Bilingual Medical Receptionist Duties & Responsibilities:

• Welcomes patients and visitors in person and on the telephone and answers patient questions accordingly
• Greets and helps patients, including assisting with patient registration, completion of intake forms, scheduling appointments, insurance verification, and requesting and accepting payments
• Comforts patients by anticipating patient anxieties (when possible), answering questions, providing information on wait time, maintaining waiting area, etc
• Keeps patient appointments on schedule by completing the registration, insurance verification, and check-in process in as timely a manner as possible (typically prior to the day of the visit)
• Assists in retrieving and electronic filing of patient records into electronic health record; scans records into electronic health record
• Maintains patient accounts by obtaining, recording, and updating demographic and financial information
• Requests, collects, and records patient payments
• Helps maintain inventory of office supplies by checking stock to determine inventory level, anticipating needed supplies, and notifying appropriate manager of need for ordering
• Assists with generating referrals, as requested by provider and may assist with appointment scheduling, as deemed necessary
• Assists with patient follow-up calls, as requested by provider
• Appropriately documents all telephone encounters in EMR system
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures and reporting needed changes
• Contributes to team effort by consistently accomplishing work duties, respecting and valuing other members of the team, and being a team player at every opportunity

Work Hours & Benefits:

• Full-Time (40 hours a week)
• Mon-Fri 8:30 am-4:30 pm and one Saturday every other month 9am-1pm, hours subject to change depending on business needs
• Paid holidays

Bilingual Medical Receptionist Skills / Qualifications:

• Exceptional customer service via phone and in person is a MUST
• Familiarity with technology a MUST (previous experience with an EHR system or working in a medical setting a plus, but not required and training will be provided)
• Fluency in both English and Spanish
• Ability to multi-task
• Time management skills
• Organization skills
• Strong attention to detail
• Fast learner
• Experience with Microsoft Word and Adobe Acrobat
• Able to maintain professionalism in ALL circumstances

Education, Experience, and Licensing Requirements:

• High school education/diploma REQUIRED
• Valid driver’s license or identification REQUIRED

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What are you looking for in a new position and what drew you to this position in particular?
• Are you easily able to use a computer to perform basic tasks, such as accessing the internet, searching on the internet, and typing? What is the most difficult program, application, or system you have ever used on a computer?
• Why are you looking for a new position?

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $20 - $22