Customer Service Rep - Bilingual

Position Title: Customer Service Rep - Bilingual (Spanish)
Location: Rialto, CA 
Duration: Minimum 30-days. End date is expected to be Extended - Contract 
Status: Onsite
Employment Type: Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)
Pay Range: USD $25-26 an hour W2
   
Client Info / Who they are: 

Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent. 
 
Requirements / Who we are looking for:

• High school diploma or GED plus additional specialized courses or Associates Degree in a related field.
• At least three years internal or directly related experience with knowledge of departmental functions, policies, procedures, terminology and interrelationships. 
• Spanish Bilingual 
• Excellent telephone etiquette with the ability to respond to customer inquiries in a calm, professional, and courteous manner while adhering to company policies 
• Experienced with handling cash and credit card transactions applying to customer accounts, and sensitive financial information, preventing errors, maintaining customer trust, and ensure compliance with financial procedures 
• Spanish Bilingual 
• Excellent telephone etiquette with the ability to respond to customer inquiries in a calm, professional, and courteous manner while adhering to company policies 
• Experienced with handling cash and credit card transactions applying to customer accounts, and sensitive financial information, preventing errors, maintaining customer trust, and ensure compliance with financial procedures 
• Employee Orientation. Cross Training and advanced Systems training when necessary. Training to keep abreast of new technology, industry trends and practices to improve efficiency. Performs some advanced functions as part of training and development 

Performance Objectives / What you'll be doing: 

• Answers telephone calls and/or responds to emails regarding customer requests or internal 
  requests.
• Processes customer requests for service or start/stop service.
• Processes customer complaints and requests that may be resolved by other departments.
• Handles cash, check or credit card payments at the service counter.
• Demonstrates a commitment to health, safety programs.
• Performs other projects and tasks as assigned 

Perks of working with US  / What We offer:

• Competitive Salary.
• Health, dental, and vision insurance.
• Company 401K plan

The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. “Above and Beyond Talent is an equal opportunity employer and staffing firm.”