Customer Service Coordinator

Position Title: Customer Service Coordinator – Waste Management
Location Richmond, CA
Statue Onsite 
Employment Type: Contract 8 Months
Pay Range: $25 – $30 per hour 

 

Client Info / Who they are:

Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. The client has approximately 10,000 employees working at over 350 locations across the continent.

Education/Experience/Background:

• High School Diploma required with a minimum of 1 year of experience in a customer service, fulfillment, or similar role.
• Experience in waste management and disposal is preferred.
• A degree or equivalent experience in science, mathematics

Requirements / Who we are looking for:

• Strong customer service and relationship management skills with a focus on meeting customer needs efficiently.
• Ability to act as the primary point of contact for customers and manage the full customer service lifecycle.
• High attention to detail with strong organizational and process-driven skills.
• Ability to analyze issues and provide effective, compliant, and cost-efficient solutions.
• Strong collaboration skills with the ability to work cross-functionally across multiple teams.
• Technical knowledge of waste management and disposal practices is preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Performance Objectives / What you'll be doing:

• Own the customer service experience and act as the primary point of contact for customers within assigned branch territories.
• Coordinate and lead the customer service cycle by engaging multiple internal teams to ensure an excellent customer experience.
• Coordinate all internal and external communications related to customer service and technical support.
• Analyze, plan, and facilitate resolutions for customer service and technical issues.
• Create and manage Waste Information Profiles (WIPs), ensuring compliance with RCRA and DOT regulations.
• Manage the waste approval process with internal teams and third-party TSDFs, identifying the most cost-effective and compliant disposal methods.
• Create and manage jobs and service tickets, developing detailed work orders to ensure accurate execution by operations teams.
• Oversee post-shipment processes, including reviewing job documentation, verifying approvals, and resolving discrepancies to ensure acceptance and accurate invoicing.
• Collaborate with internal teams to support additional customer requests, including quoting new services and assisting with billing and invoicing.
• Perform other duties as assigned by the Customer Excellence Manager

Required Certification/Licenses/Training:

• Knowledge of RCRA and DOT regulations is preferred.
• Training will be provided as needed.

Perks of working with US  / What We offer:

• Competitive Salary.
• Health, dental, and vision insurance.
• Company 401K plan