What are the responsibilities and job description for the Member Engagement Advisor position at Abound Credit Union?
Are you ready to join a team that is committed to hardworking Kentuckians?
If so, Abound Credit Union might be the place for you!
We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
The Member Engagement Advisor is a specialized lending professional highly focused on guiding members through the lending journey, primarily supporting all internet lending applications. This role emphasizes a consultative, sales-oriented approach, building deep relationships with members by asking insightful questions and thoroughly exploring opportunities to enhance their financial well-being. The advisor acts as a trusted partner, using their expertise to advise members on loan options, structure personalized solutions, and uncover other opportunities within the credit union to help them achieve their goals.
What You’ll Do
$22.26 hour
If so, Abound Credit Union might be the place for you!
We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.
Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.
The Member Engagement Advisor is a specialized lending professional highly focused on guiding members through the lending journey, primarily supporting all internet lending applications. This role emphasizes a consultative, sales-oriented approach, building deep relationships with members by asking insightful questions and thoroughly exploring opportunities to enhance their financial well-being. The advisor acts as a trusted partner, using their expertise to advise members on loan options, structure personalized solutions, and uncover other opportunities within the credit union to help them achieve their goals.
What You’ll Do
- Answer multi-channel inquiries about loan products and provide member as much resolution as possible.
- Reviews loan applications for accuracy; obtain credit reports, etc. and provide guidance on requested products, services, and financial matters.
- Explains terms and conditions including payment amounts/due dates, and interest rate.
- Promote Credit Union products and services based on member needs.
- Open member accounts, resolve issues, and handle the member’s daily needs.
- Full job description will be provided if you are selected for an interview.
- Minimum of a high school diploma or equivalent.
- Ability to effectively communicate Credit Union products and services.
- Self-motivated and enthusiastic with a willingness to support others on your team.
- Maintain a professional and friendly demeanor.
- Ability to proficiently operate a computer, calculator, and copier.
- Customer service experience and specialized financial courses a plus!
- Great Salary
- Pension
- Health, Dental, Vision and Other Insurance Coverage
- Paid Personal Time Off
- Paid Holidays
- Life Insurance
- Short and Long-Term Disability
- 401(k) with matching funds
- Tuition Reimbursement
- HSA, FSA, and Dependent Care Spending Accounts
$22.26 hour
Salary : $22