Supervisor

The Supervisor serves as the main point of communication between team members, client, and customers. They are responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and inventory control of equipment and supplies for the assigned building. 

Qualifications:

Basic Qualifications:

• Must be 18 years of age or older
• 1 year of similar work in service/customer-oriented environment
• Minimum of High School Diploma, GED required
• Safety Toe shoes required (composite, or steel toe) with slip-resistant soles

Preferred Qualifications:

• 3 year of similar work experience

Responsibilities:

• Coordinate work assignments
• Oversee and perform cleaning operations in the assigned buildings
• Manage security of keys and access cards for the property
• Provide onboarding and coordinate training for all new hires
• Capable of standing and moving for long periods of time
• Capable of lifting and moving items up to 20lbs
• Follow procedures for use of chemical cleaners and power equipment to prevent damage to floors, fixtures, and equipment
• Notify Facility Manager concerning the need for minor or major repairs or additions to building operating systems
• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
• Ensure that services are performed as contracted and at the intended profit margins. 
• Troubleshoot potential problems and concerns.
• Manage the company’s quality control monitoring and safety programs at the assigned buildings.
• Conduct quality of service inspections at assigned buildings. 
• Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
• Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.
• Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.
• Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies. 
• Manages and provides leadership to Lead personnel assigned to the buildings.
• Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.
• Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures. 
• Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.