Senior Manager, Client Success

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits 2026 Recruiting Flyer - Staff & Mgmt

Position Job Summary:

The Senior Manager of Client Success will lead a team of implementation specialists, ensuring the seamless deployment of technical solutions across various industries served by ABM Industries. This role is responsible for managing the entire implementation lifecycle—from onboarding new clients to final deployment and handoff—while ensuring high levels of client satisfaction and operational efficiency.

Success in this role requires strong project management expertise, leadership skills, and the ability to manage a hybrid workforce (remote and in-office). The ideal candidate has a deep understanding of implementation challenges, client relationship management, and process optimization to drive scalable and repeatable success.

This role requires up to 30% travel to client sites and company locations to support project implementations, client meetings, and on-site deployments.

Key Responsibilities

• Develop and maintain customized implementation plans tailored to each industry group’s unique requirements.
• Oversee the execution of implementation projects, ensuring strict adherence to scope, budget, and timelines while working closely with clients and solution specialists.
• Collaborate with cross-functional teams—including sales, product management, engineering, and support—to address implementation challenges and ensure seamless integration.
• Serve as the primary point of contact for clients throughout the implementation phase, providing strategic guidance, pre/post deployment support, and issue resolution.
• Travel up to 30% to client sites for project kickoffs, on-site support, and stakeholder engagements.
• Build and maintain strong client relationships to ensure satisfaction and foster long-term partnerships.
• Gather and analyse client feedback to continuously refine implementation strategies and improve outcomes.
• Ensure a smooth product support transition, document stakeholder sign-offs, and validate completion criteria.
• Develop, refine, and implement standardized processes and best practices to improve efficiency and consistency in execution.
• Leverage data and analytics to identify trends and drive continuous improvements in implementation performance.
• Ensure all implementation activities comply with relevant regulations, industry standards, and company policies.
• Conduct quality checks and audits to maintain high standards of service delivery.
• Build and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance.
• Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment.
• Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environment
• Monitor performance, provide ongoing feedback, and foster professional growth within the team.
• Coordinate resource allocation and scheduling to ensure project deadlines are met.

Qualifications – Education & Experience

• Bachelor’s degree in business, technology, project management, or a related field (Master’s preferred).
• 7 years of experience in project management, client success, or technical solution implementation.
• Project management certification (PMP, or similar) is strongly preferred.
• 4 years of leadership experience managing technical teams, preferably in a remote/hybrid work environment.
• Strong understanding of technical solutions, enterprise deployment strategies, and industry-specific implementation challenges.
• Proven ability to drive process improvements and operational efficiencies.
• Excellent problem-solving skills, data-driven decision-making, and strategic thinking.
• Strong communication, negotiation, and relationship management skills.