What are the responsibilities and job description for the Parking Supervisor position at ABM US?
The Parking Supervisor supports the Parking Facility Manager in overseeing daily parking operations, frontline staff performance, and customer service delivery at assigned parking locations. This role serves as the on-site operational lead during assigned shifts, ensuring staffing coverage, safe operations, revenue controls, and a positive customer experience.
The Parking Supervisor plays a critical role in executing established procedures, reinforcing safety and service standards, and acting as the first point of escalation for staff, guests, and operational issues.
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
Qualifications:
Experience
Prior supervisory or lead experience preferred.
Parking, valet, transportation, or customer service operations experience strongly preferred.
Licenses & Requirements
Valid driver’s license required.
Ability to operate vehicles as required by the site.
Skills
Strong communication and interpersonal skills.
Ability to lead and motivate frontline teams.
Basic computer proficiency, including Microsoft Office; ability to learn parking management systems.
Strong attention to detail and ability to follow established procedures.
Key Performance Indicators (KPIs)
Consistent staffing coverage and shift execution.
Positive customer service feedback and issue resolution.
Adherence to safety standards and reduction of incidents.
Accurate reporting and compliance with cash handling procedures.
Equipment uptime and timely reporting of maintenance issues.
Responsibilities:
Operational Support
- Support day-to-day parking operations, including staffing coverage, valet services, traffic flow, and customer service.
- Serve as the on-site supervisor during assigned shifts, ensuring smooth and efficient operations.
- Assist with opening and closing procedures, shift coverage, and schedule adjustments as needed.
- Monitor parking activity and address operational issues in real time.
People Leadership
- Supervise, train, and support frontline parking and valet staff.
- Reinforce company policies, safety procedures, and service standards.
- Assist with coaching, performance feedback, and corrective actions as directed by the Parking Facility Manager.
- Ensure staff are properly trained on equipment, procedures, and customer service expectations.
Customer Service & Client Support
- Address customer questions, concerns, and service issues promptly and professionally.
- Escalate client or guest issues to the Parking Facility Manager as appropriate.
- Help maintain strong day-to-day relationships with on-site client contacts.
Facility Maintenance & Safety
- Conduct routine site inspections to ensure cleanliness, safety, and operational readiness.
- Report equipment issues (gates, kiosks, pay stations, signage) and assist with maintenance tracking.
- Ensure compliance with safety policies and incident reporting procedures.
- Support loss prevention and risk reduction efforts.
Financial & Administrative Support
- Assist with basic revenue controls, including monitoring cashier activity and reporting discrepancies.
- Support daily logs, shift reports, and operational documentation.
- Follow established procedures for cash handling and transaction accuracy.