ALB - Parking Services Attendant

POSITION:                Parking Services Attendant

This position follows all provisions of the SMART/UTU collective bargaining agreement.

REPORTS TO:           Parking Manager

LOCATION:              ALB

AIRPORT:                 Albany International Airport

SUMMARY

This position is an ambassador of the Company and professional, ethical conduct is always critical. Responsible for the timely and efficient monitoring of the Parking Control System and responding to all Customer Parking problem issues. In addition, Customer service and Cash handling duties will be required. Shift work, including weekends and holidays is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Meet and greet Airport patrons and provide directions or other assistance, as requested, while always presenting a friendly, helpful image of the Airport. Participation in customer feedback programs including administering surveys to the traveling public.

• Monitor the PARCS system in the Command Center

• Complete understanding of the Parking Control System and the ability to troubleshoot and correct problems as they arise.

• Communicate professionally through phone calls, in person, electronically and written correspondence. 

• Ability to multi-task frequently, managing multiple duties, with constant interruptions.

• Be able to explain Albany International Airports parking policies and procedures to customers, as needed.

• Be able to accurately quote and calculate parking fees and schedules.

• Be able to solve problems as they arise at the “Point of Sale” concerning “Pay on Foot” machines, lost tickets, allowable discounts, or validation issues, as well as answer questions concerning charges.

• Must be able to handle cash and credit card transactions in an outdoor environment.

• Responsible for knowing and adhering to Company and Airport policies and procedures.

• Responsible for maintaining a clean, safe and professional workspace and environment at all times.

• Ability to drive Airport Vehicles.

• Assist the custodial and maintenance staff concerning health and safety procedures – this may include light disinfecting and cleaning duties throughout the Parking Facilities.

• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must speak fluent English
• Must have excellent communications and people skills
• Must pass customer service training and ability to be trained on the parking system.
• Basic knowledge of the geographical area and available transportation options.
• Successfully complete Customer Service Program Training and Parking Control Center Training

EDUCATION and/or EXPERIENCE

• High school diploma or GED

• Prior experience in customer service and some computer knowledge a plus. 
• Ability to use MS Office products a plus. 
• Able to work flexible hours. 

LANGUAGE SKILLS

Ability to read two and three syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

MATHEMATICAL SKILLS
 Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must possess a valid New York State driver’s license as a condition of employment.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk; use hands to finger, handle to feel; reach with hands and arms; stoop, kneel, crouch or crawl; talk or hear; smell. The employee is occasionally required to sit. The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

EOE                                                                                                                            DFWP

I hereby acknowledge that I have received and read this Job Description and understand that I should consult the Human Resources Department or management regarding any questions about this position or duties reflected above. 

______________________________________                          _________________

Name                                                                                                   Date