What are the responsibilities and job description for the Guest Experience Auditor position at ABM US?
The Guest Experience Quality Assurance Coordinator is responsible for ensuring improvements in safety, security, quality, productivity, and customer service. This role involves conducting daily on-site inspections, preparing for audits, and communicating findings to management and stakeholders. The coordinator will help instill a culture of safety and quality while complying with company, client, and regulatory standards.
- The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 12A, 12H, EA, CB, BU, 1361, 3E5X1
Qualifications:
• At least one year of Guest Experience Ambassador experience with good work performance, ethics, and attendance.
• Impeccable personal presentation and grooming; must keep the uniform immaculate at all times.
• Advanced communication and relationship-building skills to work effectively with internal and external partners.
• A collaborative team player who can communicate effectively.
• A problem-solver who can work both independently and as part of a team.
• Computer literate with a solid understanding of Microsoft platforms, including Outlook, Word, and Excel
• High School Diploma or GED.
• Must meet all requirements for a Port Authority airport security badge, including a successful background check and 10-year work history.
• 2 years of customer service experience.
• Some college coursework or equivalent experience preferred.
• Aviation experience preferred.
Responsibilities:
• Conduct daily on-site Quality Assurance inspections in compliance with contractual specifications and customer expectations.
• Ensure improvements in safety, security, quality, and productivity are correctly implemented.
• Meet work standards by following established procedures and identifying areas for improvement.
• Ensure compliance with regulations by examining and analyzing records, reports, and documentation.
• Prepare for audits by researching materials, formulating action plans, and communicating with stakeholders.
• Communicate audit progress and findings by preparing reports and providing information in meetings.
• Provide management reports by collecting, analyzing, and summarizing information.
• Establish and maintain effective communication with coworkers, dispatchers, supervisors, and clients.
• Comply with all safety, security, and quality standards and procedures.
• Perform other duties as assigned.
Knowledge, Experience, and Skills:
• At least one year of Guest Experience Ambassador experience with good work performance, ethics, and attendance.
• Impeccable personal presentation and grooming; must keep the uniform immaculate at all times.
• Advanced communication and relationship-building skills to work effectively with internal and external partners.
• A collaborative team player who can communicate effectively.
• A problem-solver who can work both independently and as part of a team.
• Computer literate with a solid understanding of Microsoft platforms, including Outlook, Word, and Excel
Salary : $26