What are the responsibilities and job description for the Guest Experience Host position at ABM US?
We are looking for a reliable and experienced Greeter to provide visitors with excellent customer service and any information needed for their visit.
SALARY: $23.36/hr :
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 42A, 92S, YN, LS, 0100, 3F1X1, 3F5X1
Qualifications:
- Education: High School Diploma, GED or equivalent
- Minimum of one-year of customer service experience in a similar environment
Other:
- Healthcare/sick/vacation benefits available after service through ABM industries.
- Free staff parking/shuttle available.
- Ability to stand for all 8 hours while on shift; must be able to lift, push, pull objects up to 70 pounds with reasonable accommodation
Responsibilities:
- Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the LaGuardia Terminal B service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.
- Helps guests feel comfortable and gives a positive first impression.
- Remain calm, professional, and courteous when working with disgruntled guests
- Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.
- Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal B team.
- Identify opportunities to promote terminal activities, and drive sales for LaGuardia Terminal B ancillary products and services.
- Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.
- Analyse the guests’ requirements and help them find the best solution by directing them to the appropriate department.
- Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.
Skills:
- Customer service
- Premium guest service
- Teamwork and collaboration
- Quick thinking, multitasking and problem solving
- Excellent verbal communication skills
- Interpersonal skills
- Fluent in written and spoken English
- Other language skills (not essential)
- Hospitality/premium retail experience highly desirable
Salary : $23