What are the responsibilities and job description for the Facilities Administrative Manager position at ABM US?
The Facilities Administrative Manager is responsible for dispatching of Technician Services to customer locations and serving as administrative assistant to Account Lead. This position will also grow to include additional business functions such as: perform moderately complex accounting activities associated with Administrative a complete and accurate service tracking system. Works under general supervision following clearly defined procedures and policies. The Facilities Administration Manager role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.
The objective of this role is to ensure the efficient coordination and dispatch of technician services to customer locations, supporting the overall performance and reliability of service operations. By maintaining accurate service tracking, facilitating communication between customers and technicians, and aligning with ABM’s operational standards, the Facility Administrative Manager plays a critical role in enhancing customer satisfaction and operational effectiveness.
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Qualifications:
- Knowledge of customer service principles and practices.
- Proficiency with Microsoft suite and products.
- Validated professional verbal and written communication skills.
- Familiar and comfortable making outbound calls.
- Good communication skills both verbal and written.
- Smart clean appearance.
- Can work as part of a team as well as working alone.
- Proactive/can do attitude to work.
- Candidates must be punctual, trustworthy and have a good eye for detail.
Responsibilities:
- Drives the operational processes for work order management and service partner follow up.
- Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
- Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
- Works with Managers or Trade Specialists on resolution of problems.
- System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
- Works with client and service provider personnel to maintain and troubleshoot system access and usability.
- Provides required reporting, data, and dispatch updates for assigned client(s).
- Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
- Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
- Supports Digital & Technology development by providing user acceptance testing for system releases.
- Support successful operations consistent with ABM policies, programs, procedures, systems and guidelines.
- Monitoring and controlling of operatives to ensure completion of tasks to a high standard.
- Completing paperwork.
- Communicating with Line Manager.
- Training of staff and upkeep of records.
- Ensuring the time and attendance monitored and completed for payroll each month.
- Prioritize calls based on severity and availability of appropriate service tech.
Salary : $74,984