What are the responsibilities and job description for the Director of Operations position at ABM US?
ABM Industries is seeking a Director of Operations to support our Business & Industry Group. Reporting directly to the Vice President of Operations, the Director will lead day-to-day operational execution across a defined region or portfolio, ensuring alignment with strategic priorities while driving performance, efficiency, and growth.
The ideal candidate is a strong operational leader with a facilities management background or deep industry knowledge, and experience managing services across a diverse client base.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
Qualifications:
Education and Experience:
- Bachelor’s Degree or equivalent experience in operations or related field
- 7–10 years plus of relevant experience, including leadership roles
- 3–5 years of operational leadership experience
- Experience supporting P&L or budget accountability preferred
Responsibilities:
Characteristics of the Director of Operations
- Performance-driven professional who leverages data and KPIs to drive results
- Strong people leader with the ability to coach and develop frontline and mid-level leaders
- Growth-oriented mindset with focus on organic revenue expansion within assigned scope
- Financially savvy with experience managing budgets and supporting P&L performance
- Executes with discipline to support strong cash flow and cost management
- Effective collaborator able to navigate a matrixed organization and influence stakeholders
Duties / Responsibilities:
- Executes the strategic direction set by the Vice President of Operations across assigned operations
- Partners with senior and regional leadership to meet company goals and operational targets
- Supports cross-functional collaboration to deliver on organizational priorities
- Responsible for operational performance, client satisfaction, and profitability within assigned region or accounts
- Oversees daily operations to ensure quality, consistency, and adherence to company standards
- Drives adoption of company service offerings and go-to-market initiatives
- Builds and maintains strong client and partner relationships
- Leads and develops Regional Directors, Branch Managers, and/or District Managers
- Supports customer retention and growth through service excellence and continuous improvement
- Resolves complex operational issues with guidance from senior leadership as needed
- Identifies and implements process improvements, technologies, and efficiencies
- Ensures compliance with operational policies, procedures, and standards
- Reviews operational reports, staffing plans, and cost controls
- Partners with sales teams to support growth initiatives and client expansion
- Collaborates with HR and Legal on labor relations and workforce strategies
- Manages and adheres to assigned budgets and financial targets
- Provides performance reporting and insights to the Vice President of Operations
- Stays current on industry trends and operational best practices
- Identifies training needs and supports development programs
- Performs other duties as assigned
Required Skills/Abilities:
- Strong understanding of financial and operational metrics
- Ability to manage multiple priorities and meet deadlines
- Excellent communication and interpersonal skills
- Proven leadership and team development capabilities
- Knowledge of industry best practices and service delivery models
- Strong analytical and problem-solving skills
- High attention to detail and organizational skills
- Proficiency in Microsoft Office Suite