DCA Dispatcher

Cabin Service 

• Create a work order for every customer that requires assistance. 
• Assign Team Leads to aircraft 10-20 min .prior to flight arrival times.
• Follow up with Team Leads to ensure the request is accepted, scanned and arrived in a timely manner.
• Inform the on-duty supervisor of any issues out of the ordinary that may need additional in a timely manner. 
• Maintain accurate documentation of Call Log and follow up to appropriate contact levels i.e. 1^st call Supervisors, 2^nd call Shift Manager, 3^rd call Operation Managers. 
• Simultaneously answer high volumes of telephone calls and dispatch information out to appropriate sources. 
• Key demonstration of multi-task ability to include; answering income calls on second ring, dispatching, maintaining documentation of call logs, and communicating with Dispatch Coordinator and Shift Manager.  
• Maintain service level agreements and response times
• Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. 
• Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements 
• Ensure timely and efficient movement of resources according to work orders and/or resource schedules 
• Oversee all communications within specifically assigned area(s)
• Receive or prepare work orders and work schedules 
• Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information 
• Recognize and mitigate a variety of issues encountered within the department and other work environments
• Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources 
• Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency;
• Compile statistics and reports on work progress.
• Monitor daily services and provide updates and reports
• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.