EVV Scheduling Coordinator

Position Summary

Ability360 is seeking a highly organized and detail-oriented professional to serve as our EVV Scheduling Coordinator. This is a critical role that ensures our compliance with the AHCCCS Electronic Visit Verification (EVV) Policy. The successful candidate will be responsible for overseeing the integrity of our EVV data, exercising independent judgment to resolve complex scheduling and payroll discrepancies, and proactively implementing solutions to prevent fraud and service disruptions. This position acts as the primary point of contact for caregivers, consumers, and internal teams, requiring a high degree of autonomy and exceptional problem-solving skills to manage a dynamic and fast-paced environment.

 Core Responsibilities

•  Data and Compliance Management: Independently monitor, review, and verify all employee EVV data to ensure accuracy and compliance with state and federal regulations. Proactively identify and flag potential discrepancies, fraudulent activity, or systemic issues.


• Discrepancy Resolution and Problem-Solving: Serve as the primary point of contact for resolving complex scheduling and payroll discrepancies. Analyze root causes of issues and exercise independent judgment to develop and implement effective solutions, communicating the best approach to all relevant parties.


• Process Improvement: Collaborate with the Director of Business Operations and other stakeholders to identify opportunities for improving scheduling processes and EVV software utilization. Your input will be crucial in developing and implementing new workflows to enhance efficiency and compliance.


• Stakeholder Communication: Manage all communications with caregivers, consumers, and internal staff regarding scheduling changes and service interruptions, ensuring a high level of professional and customer-centric service.


• Record and Audit Maintenance: Maintain meticulous and auditable records of schedule changes, visit adjustments, and all communications related to discrepancies and resolutions.


• Policy and Training: Stay up-to-date on all AHCCCS EVV policies and procedures through ongoing training, and serve as a knowledge resource for other team members.

Qualifications and Experience

• High School Diploma or equivalent.


• Minimum of 1-2 years of proven experience in a role requiring administrative support, scheduling, or payroll management.


• Exceptional problem-solving abilities with a demonstrated capacity to exercise discretion and independent judgment.


• Outstanding organizational and multitasking skills, with the ability to manage competing priorities in a dynamic environment.


• Excellent written and verbal communication skills.


• Bilingual in English and Spanish preferred.


• Proficiency in data entry, Microsoft Office Suite (Excel, Word), and a working knowledge of EVV or similar scheduling software.

 Position Details

•  Position Type: Full-time, Exempt, Salaried


• Work Environment: This is an in-office position requiring significant computer work. The work environment can be fast-paced, requiring a collaborative and proactive approach to a high volume of tasks.


• Work Schedule: We offer four standard shift options: 6:00 AM – 3:00 PM, 7:00 AM – 4:00 PM, 8:00 AM – 5:00 PM, and 9:00 AM – 6:00 PM. Flexibility may be needed at times, and occasional holiday work may be required.


• Compensation: Competitive salary and a comprehensive benefits package, including health, dental, vision, and a 403(b) retirement plan with an employer match.

Ability360’s Affirmative Action Policy

Ability360 abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60- 741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, disability, or national origin. Moreover, these regulations require that Ability360 take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

Further, Ability360 will not discriminate against any employee or applicant on the basis of any protected status under federal and Arizona law, including Title VII of the Civil Rights Act of 1964, as amended, the Age Discrimination and Employment Act, State Executive Order No. 75-5, the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act.

When applying for a job and being considered for employment, applicants are given a form prescribed by the US Department of Labor Office for Contract Compliance Programs (OFCCP) asking him or her to voluntarily disclose whether he or she has a disability. Applicants may complete this form understanding that the information on it is kept separate from their application materials or any subsequent personnel file. The information is for statistical purposes only as required by Federal law. An applicant who completes the form is not guaranteed a job or any special preference for a job.

Reasonable Accommodation

Any employee, whether full or part-time, who requests a workplace modification or an alteration in policies, practices or procedures for purposes of providing an accommodation based on disability and performing the essential functions of the job is accommodated pursuant to Title I of the Americans with Disabilities Act.

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Please do not wear scented products at Ability360 while at work, meetings, and/or events.