What are the responsibilities and job description for the Account Manager position at ABI Document Support Services?
ABI Document Support Services is seeking an experienced sales professional to join the team as an Account Manager.
This is remote with ~50% travel out in the field required. The candidate must live in Northern California as regular travel between Fresno up to San Francisco is required. The territory includes Northern CA, OR, WA, ID, MT, and WY. Quarterly travel to OR and WA is expected with very little travel to ID, MT and WY involved.
The Account Manager is responsible for the implementation and roll out of all national sales programs as well as providing account management support for strategic clients. This position is well versed in the company’s products and services, maintains awareness regarding industry standards and client expectations, utilizes time efficiently and travels on an as needed basis. The Account Manager thoroughly understands the daily operations in order to articulate best practices, procedures, and guidelines and demonstrates superior customer service and strives to meet and exceed company’s revenue objectives.
Essential Job Functions
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
This is remote with ~50% travel out in the field required. The candidate must live in Northern California as regular travel between Fresno up to San Francisco is required. The territory includes Northern CA, OR, WA, ID, MT, and WY. Quarterly travel to OR and WA is expected with very little travel to ID, MT and WY involved.
The Account Manager is responsible for the implementation and roll out of all national sales programs as well as providing account management support for strategic clients. This position is well versed in the company’s products and services, maintains awareness regarding industry standards and client expectations, utilizes time efficiently and travels on an as needed basis. The Account Manager thoroughly understands the daily operations in order to articulate best practices, procedures, and guidelines and demonstrates superior customer service and strives to meet and exceed company’s revenue objectives.
Essential Job Functions
- Set up new national program sale accounts with all levels of our company and put together project plans which coincide with the standard operating procedures.
- Clearly understand and articulate all products and services.
- Manage successful relationships with assigned group of accounts.
- Coordinate and support efforts with Sales team and/or Senior Management with assigned strategic accounts.
- Identify problems with assigned accounts and facilitate timely solutions.
- Maintain client relationships by coordinating services and customer service.
- Share information with other staff to improve and maximize customer satisfaction.
- Attend all sales and marketing meetings as directed; travel as required.
- Continuously analyze the market and competition and identify external threats and opportunities; adapt sales strategy to changing conditions.
- Provide weekly, monthly and or quarterly updates as directed.
- Input, maintain, and manage customer information in both the operating system and client information system.
- Provide information to the sales teams through phone calls resulting in qualified leads.
- Perform various professional duties as assigned by management.
- Bachelor degree preferred
- A minimum of two years prior sales/account management experience required.
- Experience in the record retrieval industry or similar industry is highly preferred
- Must understand Sales process methodology and have ability to articulate comprehensive product knowledge.
- Ability to exercise sound judgment and strong decision making.
- Must be able to travel as necessary.
- Must use intuition and experience to effectively market the company’s services.
- Ability to develop and deliver compelling presentations.
- Demonstrate the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics.
- Ability to manage all financial resources and stay within assigned budgets.
- Demonstrated ability to meet deadlines as required and be results driven.
- Must be able to maintain confidentiality.
- Must be able to demonstrate team behavior and willing to promote a positive team-oriented environment.
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans
ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.