Document Processor

SUMMARY

The Document Processor is responsible for the handling of all documents to be pulled from customer systems for the department to sort. This position works closely with File Coordinators and assists the Planner as needed with file sorting. This position requires strong attention to detail and adaptability to a face paced rapidly changing environment.

ESSENTIAL JOB FUNCTIONS

• Download records from internal systems and customers sites.
• Prepare files to be sorted, uploaded and/or scanned as needed.
• Send records to Planner and assist with sorting of medical records as needed.
• Prepare White, Green, Yellow and Pink sheets as needed.
• Maintain organization of file cabinets.
• Watermark updates and additional items as needed.
• Research pertinent information.
• Work closely with the Planners and File Coordinators and assist as needed sorting of medical records for the Planners.
• Ensure the files are uploaded correctly to HCCA.
• Maintain all notes in the system.
• Communicate and coordinate with company management.
• Abide by all rules of the company such as safety, confidentiality and organizational directives.
• Perform various clerical duties such as typing, filing, emailing, and proofreading as required.
• Promote effective and efficient utilization of department resources and supplies.
• Maintain confidentiality of medical information at all times and in accordance with HIPAA regulations.
• Assist management in various departmental projects.

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

High school diploma or equivalent required. One to three years of experience in an administrative support position required. Insurance industry or related field experience preferred.

ESSENTIAL COMPETENCIES

QUALIFICATIONS

• Must have competency in mathematics, business terminology, clerical skills and time management.

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPAA regulations and compliance.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitor own work to ensure quality is met.
• Must demonstrate strong written and oral communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.