What are the responsibilities and job description for the Client Experience Coordinator position at ABHS?
Job Title : Client Experience Coordinator
Base : Victory Bay Recovery Center
Job Purpose Summary :
Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.
Core Functions :
Client Advocacy
Referral Facilitation
Alumni Management
Client Culture
Responsibilities Include :
Relationship building with clients of all Victory Bay Recovery Center programs
Providing AMA follow-up phone calls
Actively blocking AMA's
Spotting, delegating and / or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
Attends Clinical Orientation Groups
Collaborate with Admissions and Clinical to assist in refer out process
Liaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needs
On-Call / After-Hours Phone coverage and availability, as needed
Maintain frequent communication with all alumni members
Maintain and frequently update social networking presence, managing alumni Facebook page
Organize and facilitate the monthly new client lunch
Manage and prepare PowerPoint presentations to orient new clients to our Alumni program.
Organize and facilitate the monthly Alumni Meeting.
Organize and facilitate the quarterly Alumni dinner
Organize and facilitate a quarterly Alumni event.
Organize and distribute Alumni packages (jacket, coin, etc.)
Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
Works a mix of day, night and swing shift in order to make maximum contact with full census
Job Type : Full-time
Required education : N / A
Required experience : 2-4 years' experience working in a Drug & Alcohol Treatment Facility.
Proper Knowledge and Skills :
Proper English and grammar, usage and spelling
Software application related to the field
General offices principles and practices
Basic computer knowledge including email etiquette
Professional phone and customer service demeanor
Physical requirements :
Must be able to lift 20-50 lbs.
Occasional to frequent walking, sitting, standing, driving
Close eye work (computers, typing, reading, writing)
Environmental Factors :
Communicable diseases
Hot / cold temperatures
Environmental conditions may vary
Required licenses or certifications :
Can obtain through Victory Bay after hiring if not obtained prior.
Current CPR Certification
Narcan training
Peer Recovery Specialist Certification
Crisis Prevention Institute Certification (Within first 90 days of employment)
This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.
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