Behavioral Health Technician

Statement of Purpose

The Behavioral Health Technician fulfills the assigned role as a part of the treatment team, maintaining the well-being of clients and integrity of the program. Provides client supervision and staff/unit support as assigned.

Major Tasks, Duties and Responsibilities

• Completes admission procedures on new clients including tech paperwork, room assignments, and initial orientation. 
• Conducts property searches of clients as required by program standards.
• Performs urine drug screen testing of clients as required.
• Performs medication call supervision as required. 
• Provides transportation services including patient transportation, donation pick-ups, agency errands, etc.
• Attending in-service training and educational workshops.
• Attending all required staff meetings.
• Knowledge of mental health, drug and alcohol abuse, family systems and various recovery resources in the community such as Smart Recovery and others. 
• Develop and maintain individualized records of client progress (shift notes) and participation in treatment including admission and discharge, individual sessions, group facilitation, family, vocational (both individual and group) literacy training and other occasions as appropriate. The technician will not be doing any treatment planning or counseling services unless registered to do so. The tech will have restricted EHR access.
•  Ability to write clear (and concise) statements, summarizing client’s feelings, expressions, resistance and response to their treatment plan, goals, and objectives. Includes letters to referral agencies, courts/probation. 
• Ability to confront behavioral changes, identify a crisis, and recognize when additional assistance is necessary. 
• Ability to recognize personal recovery issues that impact job performance and client interactions. 
• Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality. 
• Ability to demonstrate respect for cultural and lifestyle diversities of clients and staff. 
• Basic knowledge of referrals, both in and out of the program. 
• Working knowledge of Smart Recovery and 12-step program (if the client would like the 12-step program. 
• Ability to communicate clearly with clients, staff, peers, supervisors, and non-company resources.

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. 
• As the company grows, additional responsibilities essential for the department to be successful will be assigned accordingly.  

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.  
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner. 
• Be Professional: Wear business casual attire (please see dress code policy).

Technician Competencies and Performance Expectations

• Document client intake and treatment progress (shift notes).
• Identify a crisis.
• Support clients in need.
• Liaison with and refer to treatment team, inside and outside agencies.
• Assess and report client behavioral changes.
• Identify personal boundaries and be able to work as part of the treatment team.
• Adhere to professional standards.
• Recognize personal biases working within diverse populations.

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.  
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax. 
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment. 
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.  
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. 
• Participates in educational training, orientations, or compliance programs as needed to maintain competency. 
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.
  
  

Demands 

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. 
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. 
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others. 
• Excellent organizational skills. 
• Accepts constructive criticism well in an open and non-defensive manner. 
• Ability to manage conflicting priorities.  Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.  
• Ability to function independently and with flexibility. 
• Ability to work under pressure, handle multiple tasks and interruptions.  
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs. 
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. 

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• Vision, hearing and manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff. 

Modality Specific Job Responsibilities

• Duties may vary based on assignment. Employees shall receive, concurrent with this job description, the specific orientation necessary for their specific job.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Prerequisite Qualifications: Specific qualifications may vary based on assignment.

Requirements:

• Must be at least 18 years of age.
• Class “C” Driver License (If driving for company), otherwise will need photo ID.
• First Aid and CPR certification required and maintain current during employment. 
• Criminal Background Clearance 
• Health Screening
• Negative TB Test results
• Develop computer skills adequate to perform word processing duties upon employment.

Education: 

• High School Diploma or equivalency required.

Experience: 

• Must have one-year full-time experience, or its part-time equivalent working in a program serving persons with mental disabilities. If this experience requirement is not met, a plan of supervision must be completed. If facilitating groups, they must be registered or certified by an approved agency.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.