Senior Director, Global Learning & Development

Job Description

Position Summary:

The Senior Director, Global Learning & Development (L&D) is responsible for leading the design, implementation, and execution of global training, education, and service excellence initiatives across Abercrombie & Kent Travel Group (AKTG). This role ensures consistent learning standards, brand alignment, and delivery of world-class service training to enhance sales effectiveness, improve conversion, and elevate the client experience across all brands and markets.

Responsibilities And Accountabilities

Learning & Development Strategy

• Design, implement, and maintain a Global L&D framework aligned with AKTG’s strategic objectives and service standards
• Partner with regional and functional leaders to identify learning priorities and ensure consistency across brands and markets
• Develop and execute clear, concise and engaging training manuals and supporting materials for global use across all AKTG brands
• Create and oversee training curriculums, including onboarding, product knowledge, sales & service delivery, and leadership development programs
• Design and implement train-the-trainer programs to build local capability and ensure consistent delivery of training across global teams
• Collaborate with HR, Sales & Ops to ensure learning initiatives align with organizational goals and competencies
  
  

Team & Stakeholder Management

• Lead and manage local and regional training teams, fostering a collaborative culture of learning & continuous improvement
• Drive regular communication, feedback, and performance management processes to ensure delivery standards and consistently globally
• Partner with the IT team, and business leaders to integrate system knowledge and new technologies into training initiatives
  
  

Systems, Technology & Knowledge Management

• Work closely with the IT department to gain deep understanding of AKTG systems and tools (including CRM, TS, and new platforms)
• Stay up-to-date on all new system features and ensure these are incorporated into Global training programs and documentation
• Oversee the creation and maintenance of centralized learning platforms and digital learning resources to enhance accessibility and engagement
• Ensure training documentation and materials act as the single ‘source of truth’ globally for all systems, service, and process standards
  
  

Sales & Service Excellence

• Support global alignment of AKTG service and sales standards through effective L&D programs
• Implement and monitor training effectiveness via KPIs, assessments, and feedback
• Work in partnership with Sales and DMC teams to continuously enhance the customer journey and identify areas for improvement
  
  

FAMs & Educational Travel

• Own and manage the Global FAM program for all internal educational trips
• Lead the end-to-end process including design, communication, participant selection, logistics coordination, post-trip evaluation, and reporting on ROI
• Collaborate with DMC and Product teams to maximise destination and product knowledge opportunities through FAMs and training experiences
  
  

Measurement & Reporting

• Establish and track measurable KPIs to evaluate learning impact, engagement, and performance outcomes
• Provide regular reports and insights to senior leadership on training adoption, outcomes, and ROI
• Identify and recommend continuous improvement opportunities across training methods, technology, and delivery
  
  

Budget Management

• Oversee and manage the L&D budget including headcount planning and resource allocation across Global teams
• Maintain oversight of all FAM trip costs, ensuring accurate tracking, reporting & analysis of spend vs budget
• Identify opportunities to optimise spend and enhance value while maintaining training quality and impact
  
  

Skills And Abilities

• Strong background in global learning & development, ideally within the luxury travel or hospitality sectors
• Proven ability to develop training content, manuals, and materials across multiple markets
• Demonstrated success managing global or regional L&D teams
• Excellent collaboration skills with cross-functional teams (Sales, Operations, Product, IT, HR, Marketing)
• Strong understanding of sales & customer service processes
• High proficiency in technology systems with the ability to learn new systems quickly
• Excellent written & verbal communication skills
• Ability to manage multiple priorities in a fast-paced, global environment
• Adaptable, solution-oriented, and able to work effectively across multiple time zone
  
  

Experience & Qualifications

• Minimum 5 years of experience in L&D or training roles
• Experience leading global teams
• Experience in managing departmental budgets
  
  

Special Requirements

• This hybrid role is based in either our Aventura, FL, or A&K’s Downers Grove, IL, office, with a schedule of four days in-office and one day remote per week.
• Up to 25% travel annually to support training delivery, team leadership and global initiatives
• Valid U.S. Passport and Driver’s License required
  
  

Salary Range

• $110-135k; position is bonus eligible
  
  

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other elective benefits include medical, dental and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs and a 401(k) plan with generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the employee.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.