Service Engineer - REMOTE

Description

ABEC is hiring for a dynamic Service Engineer to join our Service team. This is more than a support role – it’s a high impact, customer-facing position where you will be a trusted expert helping global biopharma customers optimize their bioprocess operations.  

Why join ABEC?

In this role, you will bridge the gap between technical engineering and commercial success.  You’ll collaborate with our sales team to identify improvement opportunities, develop cutting-edge solutions, and accelerate time-to-market for life-saving medicines.

What you’ll do:

• Innovate and solve:  Interpret complex customer requirements to provide an optimal technical solution for bioprocess equipment needs
• Collaborate:  Partner with Engineering, Project Management, and Automation teams to address client needs.
• Lead:  Serve as a  subject expert to train both sales teams and customers on custom solution capabilities.
• Travel:  Engage with clients directly in their locations throughout the Southeast US Region.

If you’re ready to take your career to the next level and make a tangible impact on the future of biopharma, we’d love to hear from you!

Benefits include:

• Paid holidays and vacation time 

• Medical, dental and vision insurance (benefits start day 1)

• Company paid life insurance

• Generous 401K plan (40% match)

• College tuition benefit program

• Employee Referral Program 

Position Summary:

The Service Engineer is a customer-facing role providing technical support to ABEC’s Sales function and directly to customers. S/he teams with regional sales managers to identify and understand process and equipment improvement opportunities at customer sites, develop and propose solutions, and support delivery of those solutions. Process and equipment improvement opportunities include a variety of troubleshooting, consulting, repair, modification, and upgrade services that improve productivity, accelerate time to market, and reduce operating cost. The Field Applications Engineer is part of the Services Business Unit and interfaces internally with that team as well as other ABEC technical groups and subject matter experts to develop scope, cost, schedules, and proposals for these services. In summary, the Field Applications Engineer is a trusted resource supporting the delivery of high value field services and growth of ABEC’s Services customer base.  

Responsibilities:

Work within pre-established guidelines and instructions to perform the tasks required including:

· Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals.  

· Interpret customer performance requirements and develop optimal technical solutions. Interface with ABEC Operations functions (PM, PC, Engineering/Design, Automation, Quality) to communicate customer needs and obtain appropriate proposal content.

· Exercise judgement and good communication in resolving conflicting customer expectations in terms of price, performance or schedule.

· Sales Support – Ensure effective support of Sales including advice on product strategies for identified opportunities, ABEC expertise at meetings with clients, training on product capabilities/differentiation, and bid decisions. Work with customers to thoroughly understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition in a way that it relevant to the specific customer need. 

· Marketing and Product Management – Provide technical content for marketing tools (presentations, brochures, website content, etc.) for effective communication of ABEC product features, benefits, and differentiation.  

· Train both sales and applications on product capabilities and differentiation. Support sales as product expert at meetings with customers remotely and face-to-face in the field. 

· Contribute to Continuous Improvement initiatives related to Service or other functions. 

· Track competitor capabilities and activities.

· Other duties as assigned.

Qualifications:

· Bachelor’s Degree in Engineering or Science.

· Minimum 5 years’ experience in biopharma capital equipment engineering/design, bioprocess engineering, and/or biopharma manufacturing operations/maintenance. 

· Experience with bioprocess equipment such as fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, and/or sanitary vessels.

· Demonstrated ability to understand and navigate both technical issues and commercial situations.

· Strong communications and interpersonal skills.

· Prior experience in Field Service or Applications is preferred.

· Ability to travel approximately 60-75%.