What are the responsibilities and job description for the Director of Employee Experience & Culture position at ABConsulting BK NYC LLC?
Director of Employee Experience & Culture
Brooklyn, NY
$100,000–$150,000
We are seeking a Director of Employee Experience & Culture to create an exceptional employee journey that inspires people to do their best work every day. This role is responsible for building a culture of hospitality, engagement, recognition, and development while overseeing the core HR functions that support a growing, multi-site organization.
Responsibilities
● Design and lead employee engagement, recognition, and culture initiatives that create an outstanding workplace.
● Build a best-in-class onboarding experience that sets employees up for success from day one.
● Develop training and leadership programs that promote professionalism, accountability, and exceptional customer service.
● Partner with managers to coach, develop, and retain high-performing teams.
● Create programs that strengthen employee satisfaction, retention, and overall experience.
● Foster a culture centered on hospitality, teamwork, service, and continuous improvement.
● Oversee the full employee lifecycle, including recruiting, onboarding, performance management, and offboarding.
● Lead employee relations, HR compliance, benefits administration, payroll coordination, and policy implementation.
● Build scalable people processes, systems, and reporting that support company growth.
● Partner with executive leadership to align people strategy with business goals.
Requirements
● 5 years of leadership experience in Employee Experience, People & Culture, Hospitality, or Human Resources.
● Proven experience creating employee engagement, recognition, training, or culture-building programs.
● Background in hospitality, luxury service, facilities services, property management, or another customer-focused industry strongly preferred.
● Experience leading teams in a multi-site environment.
● Strong leadership, coaching, and relationship-building skills.
● Solid understanding of employee relations, HR compliance, payroll oversight, benefits, and performance management.
● Passion for creating an exceptional employee experience that translates into outstanding client service.
● Bilingual English/Spanish is a plus.
Salary : $100,000 - $150,000