What are the responsibilities and job description for the Upskilling Navigator position at ABCD?
The MassHire Career Centers connect qualified job seekers with
employers, providing the tools and resources needed to start a career,
increase skills or find a new job. Join us as an Upskilling Navigator in
creating a supportive and enriching environment for our community. If
You Are Passionate About Community Development, Possess The Required
skills, we invite you to apply. Key Responsibilities Market and recruit
program participants for FutureSkills-related programs in the Metro
North region. Provide case management services to FutureSkills enrolled
individuals. Explain to customers the procedure and process for Career
Center services including career planning, job development, labor market
information, training opportunities, partner services and referrals.
Provision of services, including but not limited to, resume
review/development, cover letter review/development, job search
strategies, provision of labor market information, job referrals and
referral to additional partner services. Develop a needs analysis and
employment plan including goal setting. Customer approach to the
individual?s needs and elicit solutions and strategies from the
customer. Gather information through interviewing and observing
individuals. Provide feedback and an objective perspective as customers
evaluation their options or make career transitions. Support customers
through transitions and facilitate decision making and goal setting
including referrals to partners, to training, TRADE, Section 30 and ITA
process. Maintain knowledge of state of the art career assessments;
administer and interpret as appropriate. Research labor market issues
and current workplace trends. Will handle high stress situations while
demonstrating sound decision making process. Present a range of job
search and career transition workshops. Inform customers of matters
relevant to Career Center services; follow up on previous services;
determine the success of prior services; update information; and offer
additional services. Input relevant customer data appropriately and
timely by following all MOSES entry policies. Utilize MOSES reports
appropriately and timely. Maintain 30 day contact with a large caseload
of customers by telephone, email, and personal appointments. Establish
and maintain an effective working relationship with Career Center
partners. Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise A minimum of three years of customer
service or relevant experience, and a high school diploma or equivalent
required. An Associate?s or Bachelor?s degree in human services, public
administration, business management or related field is preferred. At
least 2 years of experience working in a career center, providing
Services To Businesses, Or Other Related Experience Is Preferred.
Bilingual skills are preferred. Why Work Here Make a Difference: Every
day, your work directly impacts the lives of thousands in the Greater
Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with
an inclusive culture that respects individuality and promotes
collaboration. Continuous Learning: We offer numerous training and
development opportunities, ensuring our staff remain at the forefront of
Community Action Methodologies And Strategies. Comprehensive Benefits
At ABCD, we take care of our own, providing a competitive benefits
package, including health coverage and retirement plans. A Legacy of
Impact: Join an organization that boasts a legacy spanning over half a
century, consistently championing the rights and needs of our
community\'s most vulnerable. Teamwork & Camaraderie: Be a part of a
passionate team, united in their mission to combat poverty, and ensure
every individual can reach their fullest potential.
employers, providing the tools and resources needed to start a career,
increase skills or find a new job. Join us as an Upskilling Navigator in
creating a supportive and enriching environment for our community. If
You Are Passionate About Community Development, Possess The Required
skills, we invite you to apply. Key Responsibilities Market and recruit
program participants for FutureSkills-related programs in the Metro
North region. Provide case management services to FutureSkills enrolled
individuals. Explain to customers the procedure and process for Career
Center services including career planning, job development, labor market
information, training opportunities, partner services and referrals.
Provision of services, including but not limited to, resume
review/development, cover letter review/development, job search
strategies, provision of labor market information, job referrals and
referral to additional partner services. Develop a needs analysis and
employment plan including goal setting. Customer approach to the
individual?s needs and elicit solutions and strategies from the
customer. Gather information through interviewing and observing
individuals. Provide feedback and an objective perspective as customers
evaluation their options or make career transitions. Support customers
through transitions and facilitate decision making and goal setting
including referrals to partners, to training, TRADE, Section 30 and ITA
process. Maintain knowledge of state of the art career assessments;
administer and interpret as appropriate. Research labor market issues
and current workplace trends. Will handle high stress situations while
demonstrating sound decision making process. Present a range of job
search and career transition workshops. Inform customers of matters
relevant to Career Center services; follow up on previous services;
determine the success of prior services; update information; and offer
additional services. Input relevant customer data appropriately and
timely by following all MOSES entry policies. Utilize MOSES reports
appropriately and timely. Maintain 30 day contact with a large caseload
of customers by telephone, email, and personal appointments. Establish
and maintain an effective working relationship with Career Center
partners. Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise A minimum of three years of customer
service or relevant experience, and a high school diploma or equivalent
required. An Associate?s or Bachelor?s degree in human services, public
administration, business management or related field is preferred. At
least 2 years of experience working in a career center, providing
Services To Businesses, Or Other Related Experience Is Preferred.
Bilingual skills are preferred. Why Work Here Make a Difference: Every
day, your work directly impacts the lives of thousands in the Greater
Boston community, empowering them and making positive, lasting change.
Inclusive Environment: ABCD values the diversity of its workforce, with
an inclusive culture that respects individuality and promotes
collaboration. Continuous Learning: We offer numerous training and
development opportunities, ensuring our staff remain at the forefront of
Community Action Methodologies And Strategies. Comprehensive Benefits
At ABCD, we take care of our own, providing a competitive benefits
package, including health coverage and retirement plans. A Legacy of
Impact: Join an organization that boasts a legacy spanning over half a
century, consistently championing the rights and needs of our
community\'s most vulnerable. Teamwork & Camaraderie: Be a part of a
passionate team, united in their mission to combat poverty, and ensure
every individual can reach their fullest potential.
