What are the responsibilities and job description for the Assistant Program Manager Bilingual position at ABCD?
The MassHire Career Centers connect qualified job seekers with
employers, providing the tools and resources needed to start a career,
increase skills or find a new job. Join us as an Assistant Program
Manager in creating a supportive and enriching environment for our
community. If you are passionate about community development, and
possess the required skills, we invite you to apply. Key
Responsibilities Assists the Career Center Program Manager by working
with career center staff to ensure that career services, case
management, and job readiness and placement services are carried out
consistent with policies and procedures. Ensures the implementation of
training materials for use at the career center. Ensures the
implementation of quality control procedures at the career center. Works
with career center partners to ensure seamless customer flow and
efficiencies. Implements career center partner Memorandum of
Understanding and deliverables for the benefit of career center clients.
Tracks performance and deliverables of the career center and reviews
results with staff assigned to the center to ensure program outcomes and
benchmarks are obtained. Works with the Career Center Program Manager to
ensure the delivery of staff development efforts and continuing
professional development initiatives. Works with the Career Center
Program Manager to ensure program compliance aligns with contractual
requirements for benchmarks and system integration. Recommends to the
Career Center Program Manager methodologies for continuous improvement.
Works with the Career Center Program Manager to ensure staff compliance
including case notes, documentation, eligibility and follow-up. Evaluate
career center staff performance, prepare performance evaluations, and
recommend disciplinary action to the Career Center Program Manager. At
the direction of the Career Center Program Manager, serves as a liaison
to partners, prospective employers, training programs and the customers.
Responsible for own work and the supervision of personnel, including but
not limited to assign and allocate workflow, staff training,
development, conduct reviews and performance improvement plans. Performs
other related duties, as assigned, from time to time. Skills, Knowledge
and Expertise Minimum of High School Diploma, or equivalent and five
years of customer service or relevant experience is required. Bilingual
English/Spanish is required An Associate\'s or Bachelor\'s degree in
human services, public administration, business management or related
field and experience working in a career center or other related
Experience Is Preferred, But Not Required. Demonstrated Innovative,
enthusiastic, problem solving aptitude. Ability to motivate, and support
staff. Commitment to assisting low income and disadvantaged individuals
in overcoming barriers to achievement and success in their personal and
work lives. Flexibility, initiative, and ability to work in a team
required. Ability to deal sensitively and effectively with individuals
of diverse economic and cultural backgrounds. Why Work Here Make a
Difference: Every day, your work directly impacts the lives of thousands
in the Greater Boston community, empowering them and making positive,
lasting change. Inclusive Environment: ABCD values the diversity of its
workforce, with an inclusive culture that respects individuality and
promotes collaboration. Continuous Learning: We offer numerous training
and development opportunities, ensuring our staff remain at the
forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a
competitive benefits package, including health coverage and retirement
plans. A Legacy of Impact: Join an organization that boasts a legacy
spanning over half a century, consistently championing the rights and
needs of our community\'s most vulnerable. Teamwork & Camaraderie: Be a
part of a pa sionate team,
employers, providing the tools and resources needed to start a career,
increase skills or find a new job. Join us as an Assistant Program
Manager in creating a supportive and enriching environment for our
community. If you are passionate about community development, and
possess the required skills, we invite you to apply. Key
Responsibilities Assists the Career Center Program Manager by working
with career center staff to ensure that career services, case
management, and job readiness and placement services are carried out
consistent with policies and procedures. Ensures the implementation of
training materials for use at the career center. Ensures the
implementation of quality control procedures at the career center. Works
with career center partners to ensure seamless customer flow and
efficiencies. Implements career center partner Memorandum of
Understanding and deliverables for the benefit of career center clients.
Tracks performance and deliverables of the career center and reviews
results with staff assigned to the center to ensure program outcomes and
benchmarks are obtained. Works with the Career Center Program Manager to
ensure the delivery of staff development efforts and continuing
professional development initiatives. Works with the Career Center
Program Manager to ensure program compliance aligns with contractual
requirements for benchmarks and system integration. Recommends to the
Career Center Program Manager methodologies for continuous improvement.
Works with the Career Center Program Manager to ensure staff compliance
including case notes, documentation, eligibility and follow-up. Evaluate
career center staff performance, prepare performance evaluations, and
recommend disciplinary action to the Career Center Program Manager. At
the direction of the Career Center Program Manager, serves as a liaison
to partners, prospective employers, training programs and the customers.
Responsible for own work and the supervision of personnel, including but
not limited to assign and allocate workflow, staff training,
development, conduct reviews and performance improvement plans. Performs
other related duties, as assigned, from time to time. Skills, Knowledge
and Expertise Minimum of High School Diploma, or equivalent and five
years of customer service or relevant experience is required. Bilingual
English/Spanish is required An Associate\'s or Bachelor\'s degree in
human services, public administration, business management or related
field and experience working in a career center or other related
Experience Is Preferred, But Not Required. Demonstrated Innovative,
enthusiastic, problem solving aptitude. Ability to motivate, and support
staff. Commitment to assisting low income and disadvantaged individuals
in overcoming barriers to achievement and success in their personal and
work lives. Flexibility, initiative, and ability to work in a team
required. Ability to deal sensitively and effectively with individuals
of diverse economic and cultural backgrounds. Why Work Here Make a
Difference: Every day, your work directly impacts the lives of thousands
in the Greater Boston community, empowering them and making positive,
lasting change. Inclusive Environment: ABCD values the diversity of its
workforce, with an inclusive culture that respects individuality and
promotes collaboration. Continuous Learning: We offer numerous training
and development opportunities, ensuring our staff remain at the
forefront of community action methodologies and strategies.
Comprehensive Benefits: At ABCD, we take care of our own, providing a
competitive benefits package, including health coverage and retirement
plans. A Legacy of Impact: Join an organization that boasts a legacy
spanning over half a century, consistently championing the rights and
needs of our community\'s most vulnerable. Teamwork & Camaraderie: Be a
part of a pa sionate team,
