What are the responsibilities and job description for the Information Tech Mgr/Info Security Offic position at ABCD?
The Information Technology Manager & Information Security Officer is a
hybrid leadership and hands-on technical role responsible for delivering
secure, reliable and compliant technology operations across
multi-MassHire Career Center systems. This position serves as the
primary ITS leader for Career Center programs, ensuring that
infrastructure, systems, and support services enable staff to
effectively deliver workforce development services to the community. The
role operates in close partnership with the central ITS department while
maintaining strong alignment with MassHire System Director. The position
also functions as the local Information Security Officer (ISO), ensuring
adherence to organizational, state, and federal data security and
privacy requirements, including those related to workforce development
programs. Key Responsibilities IT Operations & Service Delivery Oversee
day-to-day IT operations across multiple Career Center sites, ensuring
high availability and performance of systems and services Supervise and
Career Center support IT staff, including task management, coaching, and
performance oversight Ensure timely and effective end-user support,
including ticket management, escalation, and resolution Establish and
maintain service standards and continuously improve the user experience
across sites Coordinate onsite and remote support coverage across all
assigned locations Infrastructure & Systems Management Manage and
maintain on-premise and cloud-based technology environments, including
servers, networks, storage, and endpoint systems Administer Microsoft
365 environment (Exchange, Teams, SharePoint, identity and access
management) in alignment with organizational standards Oversee network
infrastructure, including connectivity between sites and secure remote
access solutions Ensure effective system backup, disaster recovery, and
business continuity capabilities Manage telephony and communication
systems supporting Career Center operations Maintain standardized
configurations and technology environments across all sites Information
Security & Compliance Serve as the designated Information Security
Officer (ISO) for Career Center operations Ensure compliance with all
applicable federal, state, and program-specific requirements (e.g.,
WIOA, data privacy, internal controls) In coordination with ITS Director
and the Systems Director develop, implement, and maintain local
information security policies and procedures in alignment with central
ITS Monitor and respond to security risks and incidents in coordination
with the central ITS security function Oversee identity and access
management, including user provisioning, role-based access, and MFA
enforcement Conduct security awareness training and promote a culture of
data protection among staff Support audits, risk assessments, and
compliance reviews Program Systems & Data Management Serve as the
primary IT lead for Career Center systems, including workforce
development platforms (e.g., MOSES) Ensure system reliability, data
integrity, and secure data handling practices Support reporting, data
exchange, and operational workflows tied to program requirements
Collaborate with program leadership to align technology solutions with
service delivery needs Vendor, Asset & Financial Management Manage IT
vendors and service providers in coordination with ITS and procurement
Support budgeting, forecasting, and lifecycle planning for IT assets,
systems, and services Maintain accurate inventory of hardware, software,
and technology assets Ensure compliance with procurement policies and
funding requirements Lead planning for technology upgrades,
replacements, and site expansions ADA & Accessibility Technology Oversee
assistive technology solutions to ensure compliance with ADA
Requirements Full Job Description Here
https://careers.bostonabcd.org/en/postings/d6c04fc7-e636-4b59-bc0c-ac122a5b32ee
hybrid leadership and hands-on technical role responsible for delivering
secure, reliable and compliant technology operations across
multi-MassHire Career Center systems. This position serves as the
primary ITS leader for Career Center programs, ensuring that
infrastructure, systems, and support services enable staff to
effectively deliver workforce development services to the community. The
role operates in close partnership with the central ITS department while
maintaining strong alignment with MassHire System Director. The position
also functions as the local Information Security Officer (ISO), ensuring
adherence to organizational, state, and federal data security and
privacy requirements, including those related to workforce development
programs. Key Responsibilities IT Operations & Service Delivery Oversee
day-to-day IT operations across multiple Career Center sites, ensuring
high availability and performance of systems and services Supervise and
Career Center support IT staff, including task management, coaching, and
performance oversight Ensure timely and effective end-user support,
including ticket management, escalation, and resolution Establish and
maintain service standards and continuously improve the user experience
across sites Coordinate onsite and remote support coverage across all
assigned locations Infrastructure & Systems Management Manage and
maintain on-premise and cloud-based technology environments, including
servers, networks, storage, and endpoint systems Administer Microsoft
365 environment (Exchange, Teams, SharePoint, identity and access
management) in alignment with organizational standards Oversee network
infrastructure, including connectivity between sites and secure remote
access solutions Ensure effective system backup, disaster recovery, and
business continuity capabilities Manage telephony and communication
systems supporting Career Center operations Maintain standardized
configurations and technology environments across all sites Information
Security & Compliance Serve as the designated Information Security
Officer (ISO) for Career Center operations Ensure compliance with all
applicable federal, state, and program-specific requirements (e.g.,
WIOA, data privacy, internal controls) In coordination with ITS Director
and the Systems Director develop, implement, and maintain local
information security policies and procedures in alignment with central
ITS Monitor and respond to security risks and incidents in coordination
with the central ITS security function Oversee identity and access
management, including user provisioning, role-based access, and MFA
enforcement Conduct security awareness training and promote a culture of
data protection among staff Support audits, risk assessments, and
compliance reviews Program Systems & Data Management Serve as the
primary IT lead for Career Center systems, including workforce
development platforms (e.g., MOSES) Ensure system reliability, data
integrity, and secure data handling practices Support reporting, data
exchange, and operational workflows tied to program requirements
Collaborate with program leadership to align technology solutions with
service delivery needs Vendor, Asset & Financial Management Manage IT
vendors and service providers in coordination with ITS and procurement
Support budgeting, forecasting, and lifecycle planning for IT assets,
systems, and services Maintain accurate inventory of hardware, software,
and technology assets Ensure compliance with procurement policies and
funding requirements Lead planning for technology upgrades,
replacements, and site expansions ADA & Accessibility Technology Oversee
assistive technology solutions to ensure compliance with ADA
Requirements Full Job Description Here
https://careers.bostonabcd.org/en/postings/d6c04fc7-e636-4b59-bc0c-ac122a5b32ee