What are the responsibilities and job description for the Digital Navigator position at ABCD?
The MassHire Career Centers connect qualified job seekers with
employers, providing the tools and resources needed to start a career,
increase skills or find a new job. The Digital Navigator provides
assistance to clients who need information and/or access to affordable
internet service, affordable internet-capable devices, and/or coaching
in introductory digital skills to become effective internet users. If
You Are Passionate About Community Development, Possess The Required
skills, we invite you to apply. Key Responsibilities Receive, return, or
initiate contact with clients in need of information regarding
affordable internet and other digital services. Discuss with each client
their internet access or need for internet access, technology
experiences, and other digital devices. Assess clients? access to
technology, customer digital skill level pertaining to what the customer
needs to accomplish their connectivity needs and internet use
priorities. Advise clients about free or affordable internet service
options for which they may qualify, assist customers in their efforts to
apply for affordable internet service, and support their efforts to
secure service. Advise clients about sources of affordable computers or
other internet for which they may qualify, and support their efforts to
acquire appropriate devices, and where they can obtain assistance for
computer/device repair. Coach clients, as necessary and appropriate, in
the use of internet services to meet their internet use priorities. This
may include referral to sources of additional digital literacy skill
training. Track each interaction including clients? progress in meeting
their stated objectives keeping accurate and timely records, and report
outcomes as required. Assist in the delivery of the MassHire Career
Center Google Certificate Program. Perform other related duties as
assigned from time to time. Skills, Knowledge and Expertise A Minimum of
High School Diploma, or equivalent and up to 12 months of experience
required. Experience working in a career center, call center, retail
environment, or other related field is preferred, but not required.
Ability to provide excellent customer service, establish appropriate
boundaries with customers, and to demonstrate innovation and
flexibility. Demonstrated ability to work sensitively with people from
diverse backgrounds and manage high stress situations while
Demonstrating Sound Decision Making. Bilingual Skills Are Preferred, But
not required. Why Work Here Make a Difference: Every day, your work
directly impacts the lives of thousands in the Greater Boston community,
empowering them and making positive, lasting change. Inclusive
Environment: ABCD values the diversity of its workforce, with an
inclusive culture that respects individuality and promotes
collaboration. Continuous Learning: We offer numerous training and
development opportunities, ensuring our staff remain at the forefront of
Community Action Methodologies And Strategies. Comprehensive Benefits
At ABCD, we take care of our own, providing a competitive benefits
package, including health coverage and retirement plans. A Legacy of
Impact: Join an organization that boasts a legacy spanning over half a
century, consistently championing the rights and needs of our
community\'s most vulnerable. Teamwork & Camaraderie: Be a part of a
passionate team, united in their mission to combat poverty, and ensure
every individual can reach their fullest potential.
employers, providing the tools and resources needed to start a career,
increase skills or find a new job. The Digital Navigator provides
assistance to clients who need information and/or access to affordable
internet service, affordable internet-capable devices, and/or coaching
in introductory digital skills to become effective internet users. If
You Are Passionate About Community Development, Possess The Required
skills, we invite you to apply. Key Responsibilities Receive, return, or
initiate contact with clients in need of information regarding
affordable internet and other digital services. Discuss with each client
their internet access or need for internet access, technology
experiences, and other digital devices. Assess clients? access to
technology, customer digital skill level pertaining to what the customer
needs to accomplish their connectivity needs and internet use
priorities. Advise clients about free or affordable internet service
options for which they may qualify, assist customers in their efforts to
apply for affordable internet service, and support their efforts to
secure service. Advise clients about sources of affordable computers or
other internet for which they may qualify, and support their efforts to
acquire appropriate devices, and where they can obtain assistance for
computer/device repair. Coach clients, as necessary and appropriate, in
the use of internet services to meet their internet use priorities. This
may include referral to sources of additional digital literacy skill
training. Track each interaction including clients? progress in meeting
their stated objectives keeping accurate and timely records, and report
outcomes as required. Assist in the delivery of the MassHire Career
Center Google Certificate Program. Perform other related duties as
assigned from time to time. Skills, Knowledge and Expertise A Minimum of
High School Diploma, or equivalent and up to 12 months of experience
required. Experience working in a career center, call center, retail
environment, or other related field is preferred, but not required.
Ability to provide excellent customer service, establish appropriate
boundaries with customers, and to demonstrate innovation and
flexibility. Demonstrated ability to work sensitively with people from
diverse backgrounds and manage high stress situations while
Demonstrating Sound Decision Making. Bilingual Skills Are Preferred, But
not required. Why Work Here Make a Difference: Every day, your work
directly impacts the lives of thousands in the Greater Boston community,
empowering them and making positive, lasting change. Inclusive
Environment: ABCD values the diversity of its workforce, with an
inclusive culture that respects individuality and promotes
collaboration. Continuous Learning: We offer numerous training and
development opportunities, ensuring our staff remain at the forefront of
Community Action Methodologies And Strategies. Comprehensive Benefits
At ABCD, we take care of our own, providing a competitive benefits
package, including health coverage and retirement plans. A Legacy of
Impact: Join an organization that boasts a legacy spanning over half a
century, consistently championing the rights and needs of our
community\'s most vulnerable. Teamwork & Camaraderie: Be a part of a
passionate team, united in their mission to combat poverty, and ensure
every individual can reach their fullest potential.