Permit Coordinator

ABC Plumbing, Heating, Cooling & Electric is a fast-growing company known for hiring the best and delivering exceptional customer service. Our customers love us because we prioritize their needs and focus on quality. We’re looking for an energetic, customer focused individual with a proactive mindset to join our team in this fast paced, critical role. The position is based in our Arlington Heights office.

Position Overview:

The Permit Coordinator is a vital member of our team, responsible for ensuring smooth and efficient processing of permits for customer jobs. This role requires exceptional organizational skills, strong problem-solving abilities, and the initiative to navigate challenges independently. Success in this position comes from being meticulous, resourceful, and an effective communicator.

Responsibilities:

• Manage end-to-end permit process for customer jobs, ensuring accuracy and efficiency at every stage
• Build and maintain strong working relationships with municipalities and regulatory agencies to streamline workflow and proactively resolve any issues that arise.
• Serve as a clear and reliable point of contact for customers and internal teams, delivering timely updates and important information both in writing and verbally.
• Maintain the integrity of all permit-related data by ensuring information is entered correctly, consistently, and kept up to date across all systems
• Monitor active permits and workflows to anticipate potential roadblocks, taking initiative to address and resolve issues before they impact the customer experience

Requirements:

• Strong analytical and problem-solving skills with the ability to identify issues quickly, develop solutions, and follow through in an organized and timely manner.
• Solid understanding of or hands-on experience with permit application procedures, submittal requirements, and associated documentation- or a demonstrated ability to learn and apply this knowledge quickly.
• Comfortable managing multiple open projects simultaneously, tracking progress, and consistently meeting deadlines without losing attention to detail.
• Exceptional ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong sense of initiative and problem-solving skills to address workflow challenges independently.
• Meticulous attention to detail to ensure data accuracy and integrity.
• Fast and accurate typing skills for efficient data input.
• Excellent written and verbal communication skills to effectively convey information to customers and colleagues.
• High school diploma or equivalent required.
• Ability to pass a drug screen and criminal background check.

Compensation and Benefits:

· Bonus potential of up to $600/month.

· Comprehensive benefits, including:

· 401(k) with matching contributions.

· Medical, dental, vision, disability, and life insurance

· Paid time off and holidays.

Schedule:

Fulltime: Monday to Friday, Morning Shift (7:00am- 3:45pm or 8:00am- 4:45pm). Overtime available seasonally.

Preferred Experience:

1 year in customer service.

1 year in office administration.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person