Project Manager

Please note - Only internal applicants (current ABCLegal employees) will be considered for this vacancy.

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

We are currently in search of an Project Manager to join our team. As a Project Manager, you will support internal teams by managing projects that improve operational quality, data accuracy, and overall customer experience. You will work closely with leads and managers to ensure initiatives are clearly defined, executed effectively, and delivered successfully.

Key Responsibilities:

• Lead and coordinate internal projects focused on improving data quality, operational efficiency, and customer experience outcomes
• Create and maintain reporting and dashboards to track quality metrics, operational performance, and process health
• Partner closely with Operations, Analytics, and functional leaders to define requirements, timelines, and success metrics
• Act as a liaison between internal teams to ensure alignment, clarity, and execution of cross-functional initiatives
• Help resolve issues as they arise and keep track of all processes that pertain to the teams desires

Skills and Qualifications:

• 3-5 years' experience in Operations, Project Management, Business Analysis, or Quality Focused roles
• Strong experience creating and interpreting reports to drive operational and quality improvements
• Demonstrated ability to identify process breakdowns, investigate issues independently, and implement solutions
• Solid understanding of operational workflows and end-to-end process management
• Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
• Prior experience working with Metabase, Jira, and internal business platforms
• Ability to present, communicate, and work effectively with other internal teams
• Strong communication and interpersonal skills.
• Strong team player

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $20.00 to $25.00 per hour

Schedule: Full-time, Monday through Friday